Cameron Grantham
Garner,NC
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Merchandise Team Lead
Target
02.2022 - Current
- Providing excellent guest service, managing schedules, solving guest issues and complaints, setting visual merchandise, coaching and leading the team by example
- Building teamwork and developing talent within my team, managing inventory and loss prevention tactics
- Overseeing inbound and logistics processes
- Management of all general merchandise and services including operations
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
Service and Engagement Team Leader
Target
09.2021 - 02.2023
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
General Merchandise Expert
Target Co
05.2018 - 09.2021
- Backroom stocker
- Inbound team
- Unload Truck, organize freight
- FIFO items, presentation specialist
- Ensured accurate inventory levels by conducting routine stock checks and updating records accordingly.
- Assisted in implementing store-wide sales events, coordinating with team members to ensure smooth execution and positive customer experiences.
- Maximized sales opportunities by staying informed about current promotions and actively promoting them to customers during interactions.
- Supported inventory management efforts with timely unloading of shipments and accurate record-keeping of incoming products.
- Reduced shrinkage through vigilant monitoring of potential theft and adherence to loss prevention guidelines.
- Managed end-cap displays effectively, showcasing popular items or seasonal promotions for maximum visibility.
- Achieved high levels of productivity by rotating products regularly according to seasonality or demand changes.
- Stocked designated items on shelves, end caps and displays.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Stocked shelves to match planogram images and instructions.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Relief Manager
Waffle House
01.2018 - 03.2020
- Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
- Spearheaded initiatives for continuous process improvements, resulting in more efficient operations across various departments.
- Coordinated special events within the store location to generate interest from customers while promoting brand awareness.
- Acted as a liaison between store management and staff, ensuring seamless communication of important information at all times.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Purchasing inventory, while maintaining budgets.
- Bank deposit drops.
- Line cook
Certified Grill Master
Red Lobster
04.2016 - 01.2018
- Certified grill master, cook, prep, unload truck organize freight
- Contributed to revenue growth through participation in catering events showcasing signature grilled dishes.
- Effectively managed inventory to ensure availability of ingredients and minimize spoilage.
- Reduced cross-contamination risks by diligently adhering to allergen-safe cooking practices.
- Maintained a clean and sanitary work environment, ensuring compliance with health regulations.
- Elevated overall dining experience with attention to detail in plating and presentation of grilled dishes.
- Cultivated a safe working environment by strictly adhering to fire safety procedures while operating the grill station.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Cleaned and maintained kitchen equipment regularly.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Stored and handled goods correctly to maintain freshness and condition.
- Grilled meats and seafood to customer specifications.
- Adjusted gas and electric grills to specified temperatures for quality food output.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
Car Detailer
Auto Bell Car Wash
01.2016 - 07.2016
- Detail cars, won employee of the month 4/16
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
Lube Technician
Jiffy Lube
02.2015 - 11.2015
- Certified nc state inspections
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Elevated overall service experience for clients through skilled tire rotations, brake inspections, fluid checks, and filter replacements as needed.
- Delivered exceptional service quality through strong attention to detail in all aspects of vehicle care.
Cashier, Dishwasher, Barista, Line Cook
Panera Bread
07.2013 - 03.2015
- Prep, cook, unload freezer truck, freezer pull counts and audits
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Stocked, tagged and displayed merchandise as required.
- Maintained a clean and organized workspace for optimal productivity and safety.
Lawn Care
Majors Landscaping
01.2012 - 08.2012
- Maintained and serviced lawn care equipment to enhance longevity.
- Ensured compliance with local regulations regarding lawn care chemicals usage.
- Increased property value through meticulous lawn care and maintenance tasks.
- Reduced customer complaints by maintaining a consistent schedule for lawn care services.
- Utilized motorized equipment and vehicles to perform groundskeeping, lawn care and gardening.
- Improved customer satisfaction by providing helpful advice on lawn care products and techniques.
Education
Bachelor of Business Administration - Business
Wake Technical Community College
Raleigh, NCHigh School Diploma -
Cleveland High School
Clayton, NC06.2013
Skills
- Customer Service
- Cooking
- Inventory
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Time Management
- Team Building
- Cash Handling
- Load & Unload (1 year)
- Store Management Experience (1 year)
- Stocking (1 year)
- Detailing Experience
- MS Office
- Communications
- Kitchen Experience
- Kitchen Management Experience
- Computer Skills
- Computer Literacy
- Training & Development
- Training
- Mowing
- Tire Service
- Oil Change
- Lawn Care
- Landscape Maintenance
- Car Wash
- Cleaning Experience
- Order picking
- Forklift
- Picking & packing
- Pallet Jack
- Inventory Control
- Retail sales
- Merchandising
- Shift Management
- Restaurant experience (8 years)
- Restaurant management (2 years)
- Food Safety
- Interviewing
- Guest services
- Heavy lifting
- Management
- Supervising experience
- Leadership
- Team management
- Food preparation
- Restaurant experience
- Food service
- Kitchen management
- Restaurant management
- Kitchen experience
- Shift management
- Cash register
- Cash handling
- Training & development
- Customer service
- Load & unload
- Sales
- Freight
- Warehouse experience
- Shipping & receiving
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Workplace Safety
- Schedule Management
- Quality Control
- Operations Management
- Production Monitoring
- Regulatory Compliance
- Product Management
- Attention to Detail
- Team Supervision
- Staff Training
- People Management
- Staff education and training
- Goal Setting
- Safety processes and procedures
- Safety
- Onboarding and Orientation
- Team Check-Ins
- Shift Scheduling
Certification
- ServSafe Food Protection Manager, 07/01/23, 07/01/28
- Food Handler Certification
- Driver's License, 08/01/18, 08/01/24
Additional Information
Mechanical Skills
Engineering
Business
Skills/Abilities:
Accomplished in Microsoft Office including Word, Excel, PowerPoint, and Publisher
Leadership
Great with hands, Mechanics, Landscape ect.
Loyal
Hard Worker
Chef
Understands Food Safety
Management capabilities
Awards
Employee of the Month
Timeline
General Merchandise Team Lead
Target
02.2022 - Current
Service and Engagement Team Leader
Target
09.2021 - 02.2023
General Merchandise Expert
Target Co
05.2018 - 09.2021
Relief Manager
Waffle House
01.2018 - 03.2020
Certified Grill Master
Red Lobster
04.2016 - 01.2018
Car Detailer
Auto Bell Car Wash
01.2016 - 07.2016
Lube Technician
Jiffy Lube
02.2015 - 11.2015
Cashier, Dishwasher, Barista, Line Cook
Panera Bread
07.2013 - 03.2015
Lawn Care
Majors Landscaping
01.2012 - 08.2012
Bachelor of Business Administration - Business
Wake Technical Community College
High School Diploma -
Cleveland High School
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