Cameron Haney
Coral Springs,United States
Summary
Resourceful ServiceNow Administrator seeking a cross-functional and multi-vendor consulting project as part of a top IT Consulting firm. Experience in implementing project goals that focused on people, processes, and tools within IT Service Management (ITIL), HR Information Systems, Customer Service Management, IT Security Operations, IT Governance Risk and Compliance, Facilities, Project and Portfolio Management, IT Financial Management, Organizational Change Management, and IT Operations Management Oriented topics.
Overview
13
13
years of professional experience
Work History
ServiceNow Certified System Administrator
Consultant
05.2024 - Current
- Responsible for ensuring group projects are
- Skilled at working independently and collaboratively in a team environment.
- Familiarity with the ITIL Framework Sound business acumen
- Certified Scrum Master
- Background in XTL, Java, Phython, and Agile Framework
- Relative ServiceNow experience as a Project Manager or ITIL User, or managing ServiceNow deployments
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Mortgage Broker
SentriPoint Lending Solutions Inc NMLS# 2244462
05.2023 - Current
- Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
- Assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favorable terms.
- Collaborated with different lenders to find best possible deal for homebuyers.
- Explained entire mortgage loan process to borrower.
- Assisted clients in understanding complex mortgage terms and conditions, empowering them to make informed decisions about their home financing options.
- Implemented efficient documentation practices that expedited processing times while ensuring compliance with industry regulations.
- Assessed clients' financial data to determine loan suitability.
- Exceeded sales targets by cultivating strong relationships with real estate professionals, generating a steady stream of referral business.
- Conducted comprehensive financial assessments to determine borrower eligibility for various loan programs, optimizing client outcomes.
- Facilitated smooth communication between all parties involved in transactions, resulting in successful loan closings and satisfied clients.
- Delivered educational presentations on mortgage topics at local events or workshops, raising community awareness of available home financing options.
- Collaborated with lenders to secure competitive interest rates and terms, resulting in more affordable home financing options.
- Mentored other mortgage brokers in methods to help each land new clientele.
- Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases.
Co-Owner
Revolution Shipping and Freight
02.2020 - 01.2023
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality services.
- Oversaw financials, including budgeting, forecasting, and cash flow optimization.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
Internet Sales Consultant
Mercedes-Benz of Delray
11.2018 - 02.2020
- Effectively showcasing automobile features and benefits while addressing online client concerns.
- Meet and exceed monthly sales goals. Averages 15-20 automobile sales
- Mentored employees to improve work performance, promoting professional development and growth within the automotive dealership.
- Worked closely with marketing teams to create targeted promotional materials, ensuring a unified message across all channels and an efficient use of resources.
- Utilized live chat features on the website, providing real-time support to customers during their browsing experience which resulted in an increase in conversions into sales inquiries.
- Optimized website content for search engines, increasing organic traffic and generating higher-quality leads for the sales team.
Owner
BKD Media
05.2013 - 11.2019
- BKD Media is a media, marketing, and design group which focuses on business development and branding.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Director of Marketing
Blue World Crete Inc
03.2012 - 03.2013
- Collaborated closely with sales teams to develop effective marketing collateral that supported lead generation goals.
- Managed cross-functional teams to execute successful marketing initiatives, enhancing company reputation and customer engagement.
- Regularly presented marketing insights and recommendations to executive leadership, ensuring alignment with overall business objectives.
- Developed comprehensive marketing plans for product launches, resulting in increased sales and market share.
- Led a team of marketing professionals to successfully achieve annual KPIs and business objectives.
- Spearheaded digital marketing efforts, including website redesign and social media strategy, driving significant growth in online traffic and conversions.
- Organized and executed robust, creative experiential marketing events.
Education
Bachelor of Arts - Business Administration
Florida Agricultural And Mechanical University
Tallahassee, FL01.1996
Skills
- ServiceNow
- Microsoft Office Suite
- Agile Framework
- SalesForce
- Team Building
- Business Strategy
- Sales Management
- New Business Development
- Negotiation
- Customer Service
- Online Marketing
- Social Media Marketing
- Management
- Business Planning
- Sales
- Entrepreneurship
Timeline
ServiceNow Certified System Administrator
Consultant
05.2024 - Current
Mortgage Broker
SentriPoint Lending Solutions Inc NMLS# 2244462
05.2023 - Current
Co-Owner
Revolution Shipping and Freight
02.2020 - 01.2023
Internet Sales Consultant
Mercedes-Benz of Delray
11.2018 - 02.2020
Owner
BKD Media
05.2013 - 11.2019
Director of Marketing
Blue World Crete Inc
03.2012 - 03.2013
Bachelor of Arts - Business Administration
Florida Agricultural And Mechanical University
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