Cameron Hanse
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, integrity and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Operation Manager
Ecolab
10.2023 - Current
- Oversaw customer needs and business metrics with seven direct reports.
- Improved field operations efficiency by implementing streamlined processes and optimizing team performance.
- Reduced operational costs with diligent budget management and resource allocation.
- Managed large-scale projects from inception to completion, consistently meeting deadlines and staying within budget constraints.
- Conducted regular safety audits and implemented corrective measures, ensuring a safe working environment for all team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
- Boosted team morale by fostering a positive work culture and recognizing outstanding individual achievements regularly.
- Assisted in the development of company policies and procedures related to field operations, ensuring compliance across all teams.
Commercial Service Specialist
Ecolab
04.2019 - 10.2023
- Follow all company protocols and state regulations when applying pesticides on the inside and outside of structures.
- Applied pesticides and other control strategies to manage pests.
- Adhered to safety procedures when applying pesticides to reduce exposure to people and animals.
- Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
- Utilized appropriate protective gear and equipment during application.
- Recognized for consistent quality service and efficiency.
- Attended workshops and seminars hosted by employer to keep current on methods regarding pest control.
- Inspected facilities to determine infestation source and appropriate treatment.
- Maintained knowledge and adhered to state rules and regulations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored new employees on procedures and policies to maximize team performance.
- Improved customer service wait times to mitigate complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Utility Service Specialist
Ecolab
06.2018 - 04.2019
- Aided service specialists during services in the field.
- Assisted manager and service specialist for route coverage.
- Maintained knowledge and adhered to state rules and regulations.
- Determined which method of elimination would be the most effective depending upon the type of pest and degree of infestation.
- Identified pest issues, placed traps and bait and removed dead pests after extermination.
- Responded promptly to customers' concerns and coordinated swift resolutions to handle service issues.
- Helped management create successful, customer-oriented environment with low complaint levels and high service quality.
Assistant Manager
Walmart
10.2016 - 04.2018
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Interviewed prospective employees and provided input to senior managers on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Support Manager
Walmart
01.2014 - 10.2016
- Analyzed business performance data and forecasted business results for senior management.
- Discussed prices, discounts and credit terms with senior management.
- Ensured adequacy of stock levels.
- Gather customer feedback for products and displays.
- Maintained relationships with new and existing customers.
- Provided training to retail store employees on product display, promotion, and sales techniques.
Department Manager
Walmart
04.2013 - 01.2014
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing inventory and make sure in-stocks do not run out.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Assist customer with merchandise and answer all product related questions.
- Handled placement of sale labels, security tagging, and price gunning.
- Make sure knowledge on product, merchandise and store policies were consistently updated.
Grocery Sales Associate
Walmart
03.2012 - 04.2013
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers to determine wants or needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Cart Pusher
Walmart
10.2011 - 03.2012
- Covered shifts for employees who were absent.
- Retrieved carts from docking areas in retail parking lots.
- Ensured baskets and carts were readily available.
- Assisted customers with loading their groceries.
Education
High School Diploma -
Cactus Shadows High School
Cave Creek, AZ05.2012
Skills
- Leadership capabilities
- Great Work Ethic
- Upselling and Cross-Selling
- Training & Development
- Property and Facility Inspections
- Reports and Documentation
- Able to influence others
- Safety Protocols
- Problem Resolution
- Customer Service
- Computer Skills
- Ability to accept and learn from criticism
- Relationship Building
- Pest Identification
- Ability to work under pressure
- Decision making
- Able to perform with minimal supervision
- Active listener
- Attention to details
- Critical thinking
- Customer awareness
- Defines clear cut objectives
- Delegation and empowerment
- Demonstrate confidence
- Excellent role model
- Flexible and able to adjust to the work environment
- Has leadership qualities
- Focuses on both short and long term results
- Focuses on profitability
- Goal setting
- Professionalism
- Good work ethics
- Time Management
- Managing change and innovation
- Personal development
- Goal oriented
- Result oriented
- Strong values and beliefs
- Team Player
- Sales Support
- Training and mentoring
- Schedule Coordination
Accomplishments
- Awarded Ecolab's culture award for the year of 2022.
- Completion of the emerging leader's program from August 2019-March 2020.
Certification
- Industrial and institutional certification.
Timeline
Field Operation Manager
Ecolab
10.2023 - Current
Commercial Service Specialist
Ecolab
04.2019 - 10.2023
Utility Service Specialist
Ecolab
06.2018 - 04.2019
Assistant Manager
Walmart
10.2016 - 04.2018
Support Manager
Walmart
01.2014 - 10.2016
Department Manager
Walmart
04.2013 - 01.2014
Grocery Sales Associate
Walmart
03.2012 - 04.2013
Cart Pusher
Walmart
10.2011 - 03.2012
High School Diploma -
Cactus Shadows High School
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