Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cameron Harvey

Dallas,NC

Summary

With over 8 years of diverse experience, excels as a Professional Athletics Business Manager, OMNI Lead & Manager, and Solutions Advisor, demonstrating a robust capability in customer service relations, business management, and athletic recruiting. Proven track record of enhancing client capital, athlete performance, and customer satisfaction through strategic planning, innovative solutions, and effective use of technology like Microsoft Office Suite and data analytics. Aims to leverage skills in sports and office management to drive results, improve operational efficiencies, and exceed organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

OMNI Lead & Manager

Party City
10.2022 - Current
  • Plan, manage and administer the operations of the Continuous Improvement and Customer Service, focused on customer service and customer care operations for the store
  • Strives to align customer service, mobile orders, balloon orders and operations with the overall strategic plan, mission and vision of party city and PCHI
  • Guide, review and approve work process changes; monitor service quality and compliance with internal and external regulations, standards, codes, policies and/or business requirements;
  • Identify and implement process improvement for the optimization of resources and effective delivery of high-quality customer service by training staff how to do so

Part-Time Professional Athletics Business Manager

Psalms 82:6 Management L.L.C
11.2017 - Current
  • Executed business plans to further strengthen and maximize territory sales and profits.
  • Mentored young boxers entering the sport, assisting them in building foundational skills required for success in the ring.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and handle financial needs.
  • Developed strong relationships with clients, leading to long-term retention and loyalty through exceptional customer service.
  • Designed comprehensive player development programs that prioritized both athletic skills and personal growth opportunities.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Solutions Advisor

Office Depot Office Maxx
10.2019 - 11.2022
  • Educated clients on financial topics and best practices.
  • Delivered exceptional customer service by promptly addressing concerns and questions, maintaining high levels of client satisfaction.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Electronics Specialist

Conn's Home Plus
09.2017 - 11.2019
  • Created and developed administrative office documents to improve the performance of tasks by 15% each month
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Established strong vendor relationships, negotiating favorable terms for parts procurement and delivery timelines.

Education

Master Of Health Science - Sports Management

Marshall University
Huntington, WV
12.2017

Bachelor of Science: Business Administration -

Livingstone College
Salisbury, NC
12.2014

Skills

  • Microsoft Office Suite
  • Microsoft Access
  • Google Presentation
  • Business Management
  • Office Management
  • Data Collections
  • Customer Service Relations
  • Google Docs
  • Sports Management
  • Athletic Compliance
  • Time Management

Certification

Licensed North Carolina and Licensed South Carolina Athletic Commission Boxing Manager-2018Present

Timeline

OMNI Lead & Manager

Party City
10.2022 - Current

Solutions Advisor

Office Depot Office Maxx
10.2019 - 11.2022

Part-Time Professional Athletics Business Manager

Psalms 82:6 Management L.L.C
11.2017 - Current

Electronics Specialist

Conn's Home Plus
09.2017 - 11.2019

Master Of Health Science - Sports Management

Marshall University

Bachelor of Science: Business Administration -

Livingstone College

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Cameron Harvey