Dynamic Sales and Leasing Consultant at Crown Genesis with a proven track record in customer retention and relationship management. Adept at analyzing client needs and delivering tailored solutions, resulting in high referral rates. Skilled in effective communication and post-sales support, ensuring exceptional service and repeat business.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales and Leasing Consultant
Crown Genesis
St. Petersburg, FL
09.2024 - Current
Scheduled automotive deliveries with vendors and customers.
Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
Analyzed customer needs to make suitable product recommendations and demonstrations.
Followed up with customers to build long-term relationships and successful referrals.
Maintained high referrals and consistent repeat business due to first-rate customer service standards.
Responded to inquiries from potential customers via email and telephone.
Explained differences between models to clients, comparing and discussing capabilities and features.
Server/Bartender
BJ's Restaurant & Brewhouse
Pinellas Park, FL
06.2022 - Current
Ensured cleanliness of all beer lines containing BJ's own hand-crafted Brews.
Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Utilized down-time to engage in extra cleaning behind the bar area.
Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Huge emphasis on service well experience, prepared beer, wine and cocktails for entire restaurant solo or with one team member.
Server
Chili's Bar and Grill
Largo, Florida
03.2021 - 06.2022
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Provided exceptional service to high volume of daily customers.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Greeted newly seated guests quickly and efficiently.
Server
Buffalo Wild Wings
Largo, FL
08.2018 - 02.2021
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Education
High School Diploma -
Pinellas Park High School
Largo, FL
05.2019
Skills
Eye for meticulous detail
Working collaboratively
Organization
Team building
Post-sales support
Customer retention
Closing techniques
Follow-up techniques
Customer relationship management
Product knowledge
Client follow-up
Effective communication
Problem solving
Time management
Math
Goal oriented
References
Jeffrey Belizaire, Front of House Manager, Buffalo Wild Wings, (516)-348-5621
Bram MacAlpin, Assistant General Manager, BJ's Restaurant and Brewhouse, (740)-525-3668
Nelvin Lasalle-Nieves, Dining Manager, BJ's Restaurant and Brewhouse, (727)-608-9736
Carrington Baker, Bar Manager, BJ's Restaurant and Brewhouse, (304)-992-9463
Valuable Skills
During my time with BJ's Restaurant & Brewhouse, I became a Finished Beer Specialist. On a weekly basis, I would come in early before my shift starts, and ensure that each of our own beer lines were cleaned out according to BJ's own, high standard of cleanliness.
I am also capable of troubleshooting and fixing basic issues with beer lines that utilize a Foam-on-beer (FOB) system.
Director of Production, Programs & Research at Crown Elevate Limited - Crown MediaDirector of Production, Programs & Research at Crown Elevate Limited - Crown Media