Summary
Overview
Work History
Education
Skills
Technical Proficiencies
Additional Information
Timeline
Generic

Cameron Heys

Alliance,OH

Summary

Customer Success Professional with a proven track record in relationship management, client retention, and proactive problem-solving. Skilled in identifying customer needs, optimizing engagement strategies, and ensuring long-term satisfaction. Adept at clear communication and strategic thinking to drive customer success and business growth.

Overview

5
5
years of professional experience

Work History

Customer Success Manager

Radancy
03.2024 - 02.2025
  • Leveraged extensive knowledge of Brazen’s platform and industry trends to drive customer engagement and success.
  • Facilitated seamless customer onboarding within 30-45 days through close collaboration with Account Managers and onboarding teams.
  • Provided ongoing support and swiftly addressed customer concerns, ensuring high levels of customer satisfaction.
  • Analyzed product usage data to identify best practices, mitigate risks, and uncover opportunities for increased adoption and growth.
  • Assessed customer activities to continuously improve the overall customer experience and satisfaction.
  • Partnered with Account Managers, clients, and cross-functional teams to optimize customer adoption and engagement strategies.
  • Maintained a seamless customer journey post-onboarding, leading through the renewal process with a focus on long-term success.
  • Expertly managed multiple tasks and priorities, enabling customers to achieve their objectives efficiently and effectively.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.

Customer Support Specialist, CRM

Radancy
01.2022 - 03.2024
  • Provided technical support to resolve analytics and reporting issues, ensuring optimal system performance.
  • Created and managed a wide range of enhancement, defect, and CRM implementation tickets using Jira, a leading project and issue tracking tool.
  • Developed timelines for CRM implementation stages using Smartsheets, ensuring efficient project execution.
  • Acted as a key liaison between clients, development teams, and creative teams to drive CRM implementation and deliver tailored client solutions.
  • Fostered strong partnerships with account teams to deliver holistic client support and ensure project success.
  • Managed user profiles, workflow rules, and application settings to maintain system integrity and efficiency.
  • Conducted QA of CRM creative projects using Zeplin, working closely with designers to ensure alignment with client vision.
  • Collaborated with delivery and product development teams to identify, document, and resolve product issues and feature requests.

Front Office Coordinator

Movement Physical Therapy
03.2021 - 01.2022
  • Greeted and welcomed patients at the front desk, creating a positive first impression while efficiently managing the check-in process.
  • Managed a multi-line phone system, promptly addressing inquiries and directing calls to the appropriate departments and personnel.
  • Implemented effective filing systems to maintain organized and streamlined records, significantly improving overall operational efficiency.
  • Accurately entered patient demographic and insurance information into computer databases, ensuring the creation of comprehensive and precise medical records.
  • Identified and documented insurance payment sources, accurately sequencing payers to establish a seamless payment process.
  • Provided thorough training to new staff members on front office procedures, ensuring a smooth onboarding experience.
  • Successfully resolved patient billing issues in compliance with established protocols, enhancing patient satisfaction and financial accuracy.

Aviation Boatswain's Mate

United States Navy
07.2020 - 02.2021
  • Operated in high-pressure, physically demanding environments to ensure personnel safety and provide precise guidance for aircraft during flight operations.
  • Collaborated with maintenance teams to repair equipment, maintaining high performance standards and operational efficiency.
  • Managed daily cleanliness protocols and addressed berthing habitability discrepancies to ensure a well-maintained living environment.
  • Assisted in underway replenishment operations, maintaining and operating equipment essential for the loading and unloading of cargo.
  • Performed watch duties, accurately determining the ship’s geographical position during designated periods.
  • Supported deck division personnel in the maintenance of the ship’s exterior, including marlinspike seamanship, painting, rigging, and deck equipment upkeep.
  • Honored with an honorable discharge, reflecting dedication and exemplary service.

Education

High School Diploma -

Arlington High School
Arlington, WA
06.2016

Skills

  • Customer service expertise 8 years
  • Customer relationship management (CRM)
  • Customer account management
  • CRM software proficiency
  • Data Entry
  • Efficient Multi-Tasker
  • Microsoft Applications (Word & Excel)
  • Workplace Professionalism
  • Communication
  • Complaint handling

Technical Proficiencies

  • Salesforce – Customer relationship management (CRM) platform for tracking client interactions, managing accounts, and optimizing customer engagement.
  • ChurnZero – Customer success platform used to monitor customer health, reduce churn, and improve retention.
  • Sigma – Cloud-based business intelligence and analytics tool for data visualization and reporting.
  • Jira – Issue tracking and agile project management tool for bug tracking, sprint planning, and workflow automation.
  • Smartsheet – Project management platform for task assignment, progress tracking, and team collaboration.
  • Zeplin – Design collaboration tool for publishing finalized designs, project management, and cross-functional teamwork.

Additional Information

LinkedIn: linkedin.com/in/cameron-heys-5a8501218/

Timeline

Customer Success Manager

Radancy
03.2024 - 02.2025

Customer Support Specialist, CRM

Radancy
01.2022 - 03.2024

Front Office Coordinator

Movement Physical Therapy
03.2021 - 01.2022

Aviation Boatswain's Mate

United States Navy
07.2020 - 02.2021

High School Diploma -

Arlington High School

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Cameron Heys