Cameron Heys
Louisville,OH
Summary
Experienced and customer-focused professional with over 8 years of expertise in client service, account management, and CRM systems. Skilled in handling complex customer interactions with professionalism, empathy, and efficiency. Adept at managing multiple priorities, resolving complaints diplomatically, and maintaining high standards of communication across teams and platforms. Proficient in data entry and CRM software, with a strong commitment to accuracy and customer satisfaction. Known for a proactive mindset, workplace reliability, and the ability to build lasting relationships that drive business success.
Overview
5
5
years of professional experience
Work History
Customer Support Representative
PTC Steel
05.2025 - Current
- Serve as a key liaison between clients and internal teams, ensuring timely communication and resolution of production-related inquiries.
- Monitor order progress, and proactively address delays or process issues to minimize disruptions and uphold service standards.
- Maintain detailed records of client interactions, production updates, and issue resolutions to support transparency and accountability.
- Enter customer claims into Oracle for tracking and resolution, ensuring proper documentation and follow-up.
- Manage client releases, and upload demand forecasts to assess coverage and identify material requirements for upcoming orders.
Customer Success Manager
Radancy
03.2024 - 02.2025
- Drove customer engagement and long-term success by leveraging deep expertise in Brazen’s platform and emerging industry trends.
- Orchestrated efficient onboarding experiences within 30–45 days by collaborating closely with Account Managers and implementation teams.
- Delivered proactive, high-touch support to resolve client issues swiftly, consistently maintaining high satisfaction scores.
- Interpreted product usage data to identify adoption patterns, mitigate churn risks, and uncover growth opportunities.
- Ensured a seamless post-onboarding journey, guiding clients through renewals, with a focus on retention and value realization.
- Led strategic account reviews to assess performance, align on goals, and identify expansion opportunities.
Customer Support Specialist, CRM
Radancy
01.2022 - 03.2024
- Provided technical support to resolve analytics and reporting issues, ensuring optimal system performance.
- Created and managed a wide range of enhancement, defect, and CRM implementation tickets using Jira.
- Developed timelines for CRM implementation stages using Smartsheets, ensuring efficient project execution.
- Acted as a key liaison between clients, development teams, and creative teams to drive CRM implementation and deliver tailored client solutions.
- Fostered strong partnerships with account teams to deliver holistic client support, and ensure project success.
- Managed user profiles, workflow rules, and application settings to maintain system integrity and efficiency.
- Conducted QA of CRM creative projects using Zeplin, working closely with designers to ensure alignment with the client’s vision.
- Collaborated with delivery and product development teams to identify, document, and resolve product issues, and feature requests.
Front Office Coordinator
Movement Physical Therapy
03.2021 - 01.2022
- Greeted and welcomed patients at the front desk, creating a positive first impression while efficiently managing the check-in process.
- Managed a multi-line phone system, promptly addressing inquiries, and directing calls to the appropriate departments and personnel.
- Implemented effective filing systems to maintain organized and streamlined records, significantly improving overall operational efficiency.
- Accurately entered patient demographic and insurance information into computer databases, ensuring the creation of comprehensive and precise medical records.
- Provided thorough training to new staff members on front office procedures, ensuring a smooth onboarding experience.
- Successfully resolved patient billing issues in compliance with established protocols, enhancing patient satisfaction, and financial accuracy.
Education
High School Diploma -
Arlington High School
Arlington, WA06.2016
Skills
- Customer service expertise 8 years
- Customer relationship management
- CRM software proficiency
- Technical support
- Quality assurance
- Data management
- Teamwork and collaboration
- Communication
- Complaint handling & resolution
Technical Proficiencies
- Salesforce – Customer relationship management (CRM) platform for tracking client interactions, managing accounts, and optimizing customer engagement.
- ChurnZero – Customer success platform used to monitor customer health, reduce churn, and improve retention.
- Sigma – Cloud-based business intelligence and analytics tool for data visualization and reporting.
- Jira Atlassian – Issue tracking and agile project management tool for bug tracking, sprint planning, and workflow automation.
- Smartsheets – Project management platform for task assignment, progress tracking, and team collaboration.
- Zeplin – Design collaboration tool for publishing finalized designs, project management, and cross-functional teamwork.
- Oracle – Enterprise software suite offering robust solutions for database management, cloud infrastructure, and business applications including ERP, HCM, and CRM.
Additional Information
LinkedIn: linkedin.com/in/cameron-heys-5a8501218/
Timeline
Customer Support Representative
PTC Steel
05.2025 - Current
Customer Success Manager
Radancy
03.2024 - 02.2025
Customer Support Specialist, CRM
Radancy
01.2022 - 03.2024
Front Office Coordinator
Movement Physical Therapy
03.2021 - 01.2022
High School Diploma -
Arlington High School