Cameron Hicks
Clerical
Louisville,KY
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
4
4
years of professional experience
Work History
Mall Security
Jefferson Mall
Louisville, KY
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Monitored central alarm systems for fire, intrusion and duress alarms.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Checked and verified photo identification prior to granting facility access.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Secured Number doors in office and main building.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Conducted regular patrols of key areas to spot and control security concerns.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Reported suspicious activities and persons to law enforcement.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Intake Coordinator
Brady Center
Louisville, KY
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Enhanced office productivity by handling high volume of callers per day.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed and filed financial documentation for accounting purposes.
- Maintained current and accurate medical records for patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Interacted with insurance providers to obtain necessary documents to complete registration.
- Determined eligibility for counseling and referral for over Number clients daily.
- Collected, verified, recorded and processed client demographics, insurance payments and referral information.
- Entered referrals into appropriate system based on type of referral obtained.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
- Completed intake assessment forms and filed clients' charts.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Supervised Number administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Recruited, hired, trained and supervised staff of Number and implemented mentoring program that offered positive employee engagement.
- Completed bi-weekly payroll for Number employees.
- Directed Area of expertise across Number departments.
- Kept high average of performance evaluations.
- Drove implementation of Type and Type software to automate office operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Type software.
- Trained team members on new hotel services and products to support promotional efforts.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Maintained Number% accuracy while updating databases with Type data and verifying Type changes.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Coordinated Number meetings per Timespan by reserving conference rooms and sending electronic meeting invitations to participants.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Monitored front areas so that questions could be promptly addressed.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Mentored office employees on proper administrative procedures and how to use programs such as Software, keeping operations consistent and efficient for maximum performance.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Lawn and Garden Associate
Lowes Home Improvment
Louisville, KY
- Maintained plant health and attractiveness with proper sunlight, water and nutrition.
- Helped customers choose optimal trees, shrubs and flowers based on current needs.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Went above-and-beyond to locate desired items by checking with sister locations and other departments.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Created special clearance racks to move older, out-of-season and less attractive plants quickly.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Completed opening, closing and shift change tasks efficiently to keep store ready for guests.
- Kept register drawer accurate by correctly tabulating sales and processing payments.
- Promoted additional products such as potting soil and fertilizers to increase per-customer sales.
- Reset garden center to incorporate popular new seasonal plants for customers.
- Processed accurate credit, debit, check and cash sales transactions for more than Number customer orders per day.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
- Discussed Product or Service with customers, outlined restrictions and educated on policies.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Type and Type products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Wrapped, boxed and weighed bakery department products.
- Listened to customer needs and desires to identify and recommend optimal products.
- Increased business sales utilizing Product or Service knowledge.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Security Guard
God Father Gentlemans Club
Louisville, KY
03.2017 - 12.2020
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Monitored employee activities, confirming compliance with security regulations.
- Checked and verified photo identification prior to granting facility access.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Interacted assertively but non-confrontationally with personnel and general public.
- Performed cash drops while maintaining security and control of drop box.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Education
G.E.D
Skills
Superior customer service
Electronic surveillance
Surveillance
Relationship building and management
Safety and security
Emergency Response
File and records management
Conflict resolution techniques
Theft prevention training
Timeline
Security Guard
God Father Gentlemans Club
03.2017 - 12.2020
Mall Security
Jefferson Mall
Intake Coordinator
Brady Center
Lawn and Garden Associate
Lowes Home Improvment
G.E.D