Cameron Horne

Overall management and responsibility for the location's financial, operational, and employee performance, including budget management, target achievement, standard operating procedures adherence, and delivering excellent quality service.
• Develop and implement reporting tools to communicate KPIs effectively, ensuring accountability for performance.
• Manage the team and operations at our Fort Worth facility, optimizing staffing for rental check-ins, reconditioning, upfits, production, and outside service repair work.
• Coordinate and deliver training on new and established company best practices.
• Ensure equipment leaving the PTR facility meets high-quality standards and provide exceptional customer service.
• Drive innovation by implementing best practices and enhancing operational and service efficiency.
• Analyze location profit & loss statement and performance data to provide strategic recommendations and solutions.
• Manage multiple vehicle builds simultaneously, meeting project deadlines in a fast-paced environment.
• Negotiate contracts with vendors, including body shops, dealerships, and shop supply vendors.
• Optimize parts availability by driving efficiency in purchasing, shipping, and receiving through effective management of the materials team.

• Oversees all aspects of vehicle reconditioning utilizing lean manufacturing methodology
• Maintains culture of continuous improvement and high associate engagement while meeting quality, production, and cost objectives
• Ensure staffing levels are maintained and adequate backup for each position
• Ensure progression path training and certification process is consistently executed
• Establish and recommend updates to standard operating procedures
• Ensure operating standards such as standardized work, operating rules, 5S, and visual management tools are consistently executed
• Take action to determine most appropriate solution to problems
• Ensure adequate production capacity levels for each line and assist with production planning
• Identify problems either through reporting or direct interaction on shop floor
• Ensure compliance with all health and safety and loss prevention guidelines
• Participate in weekly performance reviews of each area and report on production performance
• Plan production for multiple reconditioning lines within plant
• Manage reconditioning line capacity to meet current and future demands
• Provide vision and guidance to reconditioning teams in meeting performance metrics
• Positively reinforce and engage teams regarding quality, production, and cost objectives
• Ensure Company values are displayed throughout organization
• Lead planning and provide input to overall strategy and management of location
• Create positive relationships across facility and organization
• Provide leadership on shop floor and communicate constantly with area managers and leads
• Participate in and lead continuous improvement efforts
• Train and mentor associates on problem solving, lead problem solving events
• Evaluate all-in-cost and profit margins for various makes and models
• Train and mentor Production Managers on problem-solving
• Champion continuous improvement, allocate resources judiciously, and hold team accountable for results
• Boosted yearly revenue through process optimization and improved training.
• Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.

• Oversees all aspects of vehicle reconditioning processes with up to 70 front-line associates utilizing lean manufacturing methodology
• Maintain culture of continuous improvement and high associate engagement while meeting quality, production, and cost objectives
• Ensure staffing levels are maintained and that there is adequate backup for each position
• Ensure progression path training and certification process is consistently executed
• Promote teamwork through all levels of associates
• Participate in selection and hiring process
• Train and mentor leads
• Provide competency-based feedback to leads and associates
• Establish and recommend updates to standard operating procedures
• Ensure operating standards such as standardized work, operating rules, 5S, and visual management tools are consistently executed
• Take action to determine most appropriate solution to problems
• Ensure adequate production capacity levels for each line and assist with production planning Identify problems either through reporting or direct interaction on shop floor
• Ensure compliance with all health and safety and loss prevention guidelines
• Provide vision and guidance to reconditioning team in meeting performance metrics
• Positively reinforce and engage team regarding quality, production, and cost objectives
• Participate in and lead continuous improvement efforts
• Train and mentor associates on problem-solving, and lead problem-solving events

• Ensures that cosmetic repairs result in finished vehicles that meet CarMax cosmetic quality standards
• Maintains sufficient supply of vehicles with completed cosmetic inspections to support input needs of daily production process
• Achieves daily and weekly production targets in each cosmetic work zone (Paint, Detail, and Cosmetic Reconditioning)
• Monitors QC failures for cosmetic issues corrects these issues and determines root causes to eliminate repetitive causes of QC failures
• Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
• Collaborated with human resources team to provide full coverage for department and create equitable schedules for cosmetics personnel.
• Met with customers to discuss service needs and offer available solutions.
• Developed written plans and obtained customer consent to proceed.
• Guided techs on automotive repair, tool usage and equipment operation.
• Maintained accurate inventory and sales records for department.
• Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
• Maintains Detailer, Reconditioning Technicians, and Painter's efficiency levels within CarMax documented guidelines
• Maintains Detailer, Technicians, and Painters' quality performance levels by regularly checking individual output vs Specified repairs and providing regular feedback on individual work quality
• Ensures that each cosmetic work zone maintains adequate level of qualified, properly trained staffing
• Maintains schedules for all direct reports that provide adequate coverage to support daily and weekly production requirements
• Reacts to short-term capacity changes by adjusting schedules, staffing, and use of sublet vendors as needed
• Maintains adequate supplies for Detail, Reconditioning Technician, and Painter
• Inspects and Maintains EH&S compliance for paint booths and shop equipment

• Adhere to CH&S Franchise Guidelines
• Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
• Evaluated team member strengths and assigned tasks based upon expertise and background.
• Resolved issues among team members to keep employees on task.
• Provided onsite training to help develop employee skills.
• Utilize/Implement Kazdin Method to develop students
• Maintains course curriculum, scheduling, and event planning
• Communicate Strengths and Opportunities with parents
• Partner with Teachers on Successes and Opportunities in Students' Performances
• Maintain Budget for Facility and Operations.