Cameron Hughes
Spring Hill,TN
Summary
Adaptable Manager that offers 4 years of experience coordinating operations to achieve organizational goals. Communicative leader with expertise in strategic planning and performance management. Committed to driving improvements through intentional leadership.
Overview
7
7
years of professional experience
Work History
Manager
Carelon Health
Nashville, TN
03.2022 - Current
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Minimized staff turnover through appropriate selection, orientation and training.
- Created training modules and documentation to train staff.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Monitored staff performance and addressed issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Entered time and attendance logs in preparation for payroll.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Recruited and hired qualified candidates to fill open positions.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted quality, timely performance feedback and performance appraisals.
Team Lead
Carelon Health
Nashville, TN
03.2020 - 03.2022
- Fostered positive employee relationships through communication, training, and development coaching.
- Delegated daily tasks to team members to optimize group productivity.
- Offered training and support to keep team members motivated and working toward objectives.
- Reviewed completed work to verify consistency, quality and conformance.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Monitored team progress and enforced deadlines.
Master Care Support Specialist
Carelon Health
Spring Hill, TN
01.2018 - 03.2020
- Scheduled and confirmed appointments.
- Entered information into system to update status reports.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization.
- Coordinated with other departments regarding resources needed for specific projects.
- Provided support in identifying critical path activities to ensure deadlines are met.
- Worked closely with project managers to prioritize tasks according to importance and urgency levels.
- Resolved scheduling disputes between internal stakeholders in an effective manner.
- Communicated schedule changes effectively throughout the organization when necessary.
- Maintained accurate records of all tasks completed by the team.
Education
Bachelor of Science - Organizational Communication
Middle Tennessee State University
Murfreesboro, TN05-2018
Skills
- Staff Development
- Staff Management
- Operations Management
- Performance Management
- Workforce Management
- Strategic Planning
- Performance Evaluations
- Team Leadership
- Time Management
- Employee training and development
- Microsoft Office Applications
- NICE
- Genesys
- InContact
- Salesforce
- Schedule Preparation
References
References available upon request.
Timeline
Manager
Carelon Health
03.2022 - Current
Team Lead
Carelon Health
03.2020 - 03.2022
Master Care Support Specialist
Carelon Health
01.2018 - 03.2020
Bachelor of Science - Organizational Communication
Middle Tennessee State University
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