Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cameron Hungerford-clay

Austin,TX

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows and Mac systems. Proven skill in resolving problems quickly on first call. Competent Lead technician well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert in Lutron homeworks and Control4 installs and programming. I am able to boost system performance by thoroughly evaluating and correcting different hardware and software issues. I am a detail-oriented, organized and meticulous employee. I am able to work at fast pace to meet tight deadlines. I am a enthusiastic team player ready to contribute to company success. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Multiple
Austin/ San Antonio, TX
06.2020 - Current
  • over 8 years experience running and terminating cat6-7-8 data wires and single and multi mode fiber optics
  • 3 plus years fiber optic dry splicing
  • 3 plus years fiber optic fusion splicing
  • experience with finding issues with fiber optics and correcting them

Lead Technician and Support Specialist

Enviance Control LLC
Norwalk, CT
06.2020 - 10.2022

Education

High School Diploma -

Clark High School
San Antonio, TX
05.2011

Skills

  • Teambuilding
  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • Multitasking Abilities
  • Excellent Communication
  • Analytical and Critical Thinking
  • Written Communication
  • PPE Compliance
  • Planning and Coordination
  • Interpersonal Communication
  • Organization and Time Management
  • Self-Motivated
  • Attention to Detail
  • Problem-Solving
  • Good Telephone Etiquette

Certification

  • Lutron homeworks qs and qsx,
  • Lutron Shades
  • Lutron RA2
  • Control4 Home automation
  • Access networks certified installer and programmer
  • Ruckus WIFI systems installer
  • Certified Josh AI programmer and installer
  • Proficient in sonos installs and integration with home automation systems
  • design and install of high end home theaters
  • Certified for Screen innovations motorized shades and projector screen products
  • Certified JBL synthesis installer and tuning specialist using dirac live

Timeline

Multiple
06.2020 - Current

Lead Technician and Support Specialist

Enviance Control LLC
06.2020 - 10.2022

High School Diploma -

Clark High School
Cameron Hungerford-clay