CAMERON JAMES
Newington,CT
Summary
Dedicated and detailed-oriented banking and fraud operations professional with 9+ years of experience supporting customers, resolving complex issues, and ensuring compliance within a regulated financial environment. Strong communicator with a proven ability to troubleshoot problems, analyze fraud patterns, and deliver exceptional service through both virtual and in-person channels. Adaptable, resourceful, and committed to accuracy, confidentiality, and operational excellence. Self driven with 7 years of remote experience.
Overview
11
11
years of professional experience
Work History
Fraud Analyst / Lead Virtual Bank Teller
Finex Credit Union
East Hartford, CT
10.2015 - Current
- Deliver high-quality member support through Interactive Teller Machines (ITMs), completing deposits, withdrawals, transfers, loan payments, and account maintenance.
- Ensure compliance with all bank policies, procedures, and regulatory requirements.
- Troubleshoot customer issues including password resets, fee adjustments, debit card replacements, and online banking access.
- Provide face-to-face virtual service while maintaining professionalism, accuracy, and confidentiality.
- Support team operations by assisting with training, workflow improvements, and customer experience enhancements.
Fraud Analyst
Finex Credit Union
East Hartford, CT
- Investigate fraud reports and disputes submitted by members through phone, branch, and electronic channels.
- Analyze transaction data to identify suspicious activity, patterns, and potential fraud risks.
- Document findings, escalate cases when necessary, and communicate outcomes clearly to members.
- Collaborate with internal teams to ensure timely resolution and adherence to fraud-handling procedures.
Education
Associate of Science Degree - Business Management
Capital Community College
01.2019
High School Diploma - undefined
Great Path Academy
01.2012
Skills
- Customer Service & Support
- Fraud Investigation & Dispute Handling
- Banking Operations
- ITM / Virtual Teller Services
- Problem-Solving & Critical Thinking
- Compliance & Risk Awareness
- Conflict Resolution
- Time Management & Prioritization
- Attention to Detail
Timeline
Fraud Analyst / Lead Virtual Bank Teller
Finex Credit Union
10.2015 - Current
Fraud Analyst
Finex Credit Union
Associate of Science Degree - Business Management
Capital Community College
High School Diploma - undefined
Great Path Academy