Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cameron Jimenez

Orlando,FL

Summary

Driven Retail Manager with more than 20 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.

Overview

21
21
years of professional experience

Work History

Front Desk Manager

Kings Bowling And Entertainment
11.2023 - Current
  • Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
  • Streamlined check-in and check-out processes for a smoother guest experience.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Increased repeat business by providing exceptional service and promptly handling guest feedback.
  • Managed daily operations for efficient facility management and customer satisfaction.
  • Coordinated special events, boosting community involvement and overall revenue.
  • Oversaw equipment maintenance, ensuring a safe and enjoyable environment for patrons.
  • Collaborated with other local businesses for cross-promotions, expanding the customer base.
  • Established strong relationships with bowling suppliers, negotiating favorable pricing on equipment purchases.

Front of House Manager

Flanigan's Seafood Bar And Grill
07.2021 - 10.2023
  • Enhanced customer satisfaction by implementing effective front of house management strategies.
  • Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
  • Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
  • Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
  • Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
  • Streamlined reservation processes, improving guest experience and maximizing seating capacity during peak hours.
  • Conducted regular staff meetings to provide updates, address concerns, and maintain open lines of communication among team members.
  • Recruited top talent for front of house positions through networking efforts, job fairs, and social media advertising campaigns.
  • Resolved conflicts among team members diplomatically while maintaining a positive work atmosphere conducive to collaboration.
  • Monitored guest feedback on review platforms such as Yelp or TripAdvisor; implemented changes based on trends observed in comments received.
  • Improved table turnover rates with efficient seating procedures and timely clearing of tables after guests'' departures.

Shop Manager

BCBGMAXAZRIA
04.2015 - 05.2021
  • Overall care of staff and their well being
  • Visual Presentation of store including marketing and advertising
  • Recruiting, performance management, and workplace scheduling
  • Product management, including ordering, receiving, price changes, handling damaged products, and returns
  • Team Development, facilitating staff learning training, and development
  • Assist the Retail Store Manager in planning and implementing strategies to attract customers
  • Coordinate daily customer service operations (e.g
  • Sales processes, orders and payments)
  • Track the progress of weekly, monthly, quarterly and annual objectives
  • Evaluate employee performance and identify hiring and training.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Created Fashion shows and Events to boost Brand recognition.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Shop Manager

Halston Heritage
01.2011 - 04.2015
  • Meet sales goals
  • Analyze available sales reports and data to determine the needs of the business and set business strategies
  • Set individual sales goals for management teams and associates, ensuring goals reflect store business goals
  • Continuously motivate staff to meet assigned sales and productivity goals
  • Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales by partnering with management team planning /executing strategy
  • Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge
  • Demonstrate sales leadership for staff by playing an active role on the selling floor
  • Communicates company set KPI's and identifies strategies to ensure performance standards are met.

Visual Merchandiser/Stylist

Levi's Outlet/Boutique
05.2003 - 08.2010
  • As a part of the visual team, I would display item placement based on sales charts
  • Create a story based around color boards, trends forecasting and the new collection
  • Create floor-set alongside LP to insure no item loss
  • Assist the CSM with creating a friendly environment for the guest
  • Identify sales opportunities by asking questions and being able to answer them
  • Inventory control/ shipping and receiving.

Education

Fashion Merchandising and Design -

Stratford Career Institute

Fashion Merchandising -

University of the District of Columbia

Bachelor of Science - Fashion Merchandising

Johnson & Wales University - North Miami
Miami, FL
05.2025

Skills

  • Communication
  • Analysis and Assessment
  • Judgment
  • Problem Solving
  • Decision Making
  • Planning and Organization
  • Marketing
  • Visual Merchandising
  • Planograms
  • Team-building
  • Inventory/Stock
  • Training
  • Management

Timeline

Front Desk Manager

Kings Bowling And Entertainment
11.2023 - Current

Front of House Manager

Flanigan's Seafood Bar And Grill
07.2021 - 10.2023

Shop Manager

BCBGMAXAZRIA
04.2015 - 05.2021

Shop Manager

Halston Heritage
01.2011 - 04.2015

Visual Merchandiser/Stylist

Levi's Outlet/Boutique
05.2003 - 08.2010

Fashion Merchandising and Design -

Stratford Career Institute

Fashion Merchandising -

University of the District of Columbia

Bachelor of Science - Fashion Merchandising

Johnson & Wales University - North Miami

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Cameron Jimenez