Olivia Brady
Marion,SC
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Is Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Department of Social Services
10.2020 - Current
- Knowledgeable on of child development, family dynamics, and policies, procedures, and laws related to child protection and child welfare.
- Possess strong verbal, written and interpersonal communication skills, and be able to successfully use agency software and computer systems.
- Use active listening and interviewing techniques to elicit pertinent information; possess skills in critical analysis and conflict management/resolution.
- Collaborated with multiple providers to services to ensure positive outcomes for children and their families.
- Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
Caregiver
First United Methodist Church
07.2019 - 01.2020
- Providing care for children, such as setting schedules and routines, grooming, feeding, changing diapers, and cleaning rooms and toys.
- Developing and encouraging age-appropriate learning and socialization to ensure children learn basic skills and concepts, such as communication, manners, sharing, etc.
- Maintaining a safe workplace by monitoring children for health, behavioral, and emotional issues and reporting concerns to staff and parents.
- Helping children discover new interests by introducing them to art, music, sports, and other potential hobbies.
- Ensuring children are learning positive behaviors and providing guidance or approved discipline, as needed.
- Preparing children to enter the next level of care or for entry into school.
- Working with parents to help children progress towards educational and behavioral goals.
Lifeguarding
Quimby Pool
05.2015 - 05.2019
- Open the pool each day and close it down each evening, depending on schedule and hours.
- Treat the pool with appropriate concentration of chemicals on a regular schedule.
- Monitor pool-related activities closely throughout shift and identify any safety issues.
- Direct swimmers out of the pool in hazardous conditions.
- Monitor weather reports closely to ensure safety of guests.
- Organize and oversee pool parties.
- Provide swimming lessons and swim team coaching when available.
- Maintain a clean environment in and around the pool.
- Provide assistance to patrons when appropriate or necessary.
PT Customer Service Leader
Food Lion
07.2017 - 07.2018
- Provide fast, easy, flexible and friendly service to customers.
- Engaging with customers to create a positive shopping experience.
- Ensure store office functions are completed accurately and on time using account packets.
- Communicating cash variances to customer service manager.
- Do office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar.
- Maintain alertness and calls for assistance when needed to service customers.
Sales Associate
Charlotte Rouse
10.2016 - 01.2017
- Stocking store shelves.
- Locating items for customers.
- Ringing up customer purchases at the cash register.
- Covers key areas of the store including shoes, fitting room and cash wrap to ensure no customer has to wait.
- Creates an exciting, fun, and friendly customer service experience.
- Shares latest trends and promotions with customers on current styles.
- Complete floor sets, markdowns, promotions and window request.
- Practice loss prevention awareness and drives reducing shrink through customer service.
- Making sure stock stays neat and organized in both front of store and backrooms.
Education
Bachelor of Science -
Francis Marion University
Florence, SC05.2020
Skills
- Attention to Detail
- Active Listening
- Multitasking Abilities
- Organization
- Verbal Communication
- Supervision and leadership
- Time Management
- Relationship Building
- Critical Thinking
Accomplishments
- Certifications:.
Certification
CPR/AED/First-Aid
Timeline
Case Manager
Department of Social Services
10.2020 - Current
Caregiver
First United Methodist Church
07.2019 - 01.2020
PT Customer Service Leader
Food Lion
07.2017 - 07.2018
Sales Associate
Charlotte Rouse
10.2016 - 01.2017
Lifeguarding
Quimby Pool
05.2015 - 05.2019
Bachelor of Science -
Francis Marion University
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