Summary
Overview
Work History
Education
Skills
Timeline
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Cameron Johnson

Windsor Mill,MD

Summary

I am deeply committed to fostering enduring customer satisfaction through the provision of high-quality service and unparalleled support. I possess expertise in customer service best practices and related strategies. I am actively seeking a full-time position that presents professional challenges, where I can leverage my interpersonal skills, exceptional time management, and problem-solving abilities.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Tessco
08.2022 - Current
  • Responds quickly to over 50 telephone calls from clients to avoid wait times.
  • Uses a laptop, headphones, microphones or other chat service to interact with customers, such as web chats.
  • Handles customer inquiries, fulfilling requests pertaining to products, services, and information about the company.
  • Regularly utilizes Salesforce for the purpose of locating, editing, and managing client accounts.
  • Manages customer payments, including credit cards and Net 30 Terms, and uses the company's OES and SAP systems to input customer orders and locate products.
  • Oversees sales quotes and offers estimated delivery times for items that are currently out of stock.
  • Assumes a leadership position with newly hired employees, acting as a mentor to assist them in acquiring knowledge about the company's products, policies, and SAP system.

Customer Service

Wegmans
05.2016 - 08.2022
  • Demonstrated exceptional inventory management skills by effectively stocking and organizing more than 500 produce items.
  • Handled and transported boxes weighing in excess of 75 pounds by lifting and carrying them.
  • Adhered to company policies, including those related to food safety and attendance.
  • Established strong rapport with customers through the delivery of exceptional customer service.
  • Thoroughly checked shipment invoices for the produce department to verify the accurate receipt of the intended products.
  • Demonstrated physical agility by maintaining continuous movement for more than 8 consecutive hours while stocking items.
  • Generated and modified Excel spreadsheets to facilitate product ordering.
  • Collaborated closely with management and leadership to explore innovative floor plan concepts aimed at enhancing customer engagement.

Member Services Specialist

Stansberry Research
08.2022 - 03.2021
  • Responded to 40+ customer calls and emails daily to answer questions about products and services.
  • Processed credit cards and checks for customer orders for monthly e-letter subscriptions.
  • Multitasked to handle diverse customer needs in high-volume call center setting, prioritizing tasks to keep up with challenging deadlines.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants such as company policy, appointment scheduling, and assisting with website navigation.
  • Utilized customer service software, such as Salesforce to manage interactions and track customer satisfaction.
  • Maintained up-to-date product and campaign knowledge to increase sales to customers.

Education

Bachelor of Science - Film and Moving Image

Stevenson University
Owings Mills, MD
05.2019

Skills

  • Salesforce
  • Microsoft Word
  • Microsoft Excel
  • Physical Agility
  • Good Telephone Etiquette
  • Sales
  • Customer Relationship Management
  • Flexibility
  • Adaptable
  • Schedule Management
  • Interpersonal Communication
  • Multitasking Abilities

Timeline

Customer Service Representative

Tessco
08.2022 - Current

Member Services Specialist

Stansberry Research
08.2022 - 03.2021

Customer Service

Wegmans
05.2016 - 08.2022

Bachelor of Science - Film and Moving Image

Stevenson University

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Cameron Johnson