Energetic and detail-oriented Systems Technician with a strong background in maintaining and supporting technology needs. Experienced in resolving help desk requests, documenting incidents, managing inventory, and ensuring the seamless operation of various technology systems.
Overview
9
9
years of professional experience
Work History
Information Systems Technician
Grosse Pointe Public Schools
01.2024 - Current
Installed, modified, and repaired software and hardware to resolve technical issues.
Performed tests of functionality, security, and performance of different workstations and devices.
Used ticketing systems to manage and process support actions and requests.
Installed, configured, and patched user hardware and software.
Responsible for 5 Elementary Schools
Google Access Console and Active Directory to manage Chromebooks, Windows Laptops, User Accounts and Groups
Swim Coach
Grosse Pointe Gators
01.2023 - Current
Work with swimmers to set goals, create plans to improve skills and achieve goals
Created workouts to help kids achieve goals
Medical Supply Technician
Lytle Medical Technologies
01.2022 - 01.2023
Setup patients with PT equipment for post surgery recovery
Instruct patients on equipment use post surgery, including Doctors plan for recovery
Maintenance Staff
Blake Company
01.2021 - 01.2022
Maintain Multiple worksites conditions
Work with Contractors to ensure a fast and safe worksite
Pickup offsite supplies for all worksites
Front-end Developer
Fathead
01.2018 - 01.2020
Support other teams with site updates utilizing latest technology
Work on projects to improve existing site and cultivate new business areas
Software Support
Tyler Technologies
01.2016 - 01.2017
Assisted clients with software/hardware issues over phone and remote connection
Communicated with developers regarding bugs to improve the user experience
Pass on improvement ideas from Clients to Developers
Education
Bootcamp - Front-End Development
Grand Circus Detroit
01.2018
Bachelor of Science - Computer Science
DePauw University
01.2015
Skills
Windows 10
Chrome OS
MacOS
IOS
Classroom technology
Wired and wireless network operation and troubleshooting