Cameron Kerr
San Tan Valley,AZ
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Training Operations Manager
DoorDash
11.2023 - 01.2026
- Designed detailed training modules to equip trainers with the skills necessary for promoting DoorDash values and facilitating engaging educational sessions.
- Collaborated with essential stakeholders to develop and maintain strategic alliances aimed at advancing workforce planning and operational support initiatives.
- Crafted customized training resources that promote engagement and support continuous learning for various business lines.
- Analyzed customer feedback and executed strategic service improvements to enhance overall satisfaction.
- Reviewed and analyzed operational workflows consistently to uphold safety standards and meet regulatory obligations.
- Managed and monitored scheduling processes, emphasizing key aspects such as utilization hours and certification compliance for training operations.
Support Operations Training Supervisor
DoorDash
06.2021 - 11.2023
- Oversaw launch of support program designed to introduce and integrate a new customer service model across the organization.
- Executed initiative focused on increasing early adoption rates while improving critical performance indicators, including average handling time and customer satisfaction levels.
- Implemented strategies to cultivate skilled trainers, focusing on specific team targets.
- Analyzed training needs within support operations and executed strategic interventions aimed at improving overall efficiency and service quality.
- Analyzed adult learning principles and operational data to create effective training program activities.
- Developed and implemented training programs to enhance operational efficiency across teams.
Support Operations Trainer
DoorDash
11.2020 - 06.2021
- Designed and delivered engaging training modules, leveraging LMS platforms like Lessonly, Iorad, and Google Suite to optimize learning outcomes.
- Collaborated with operations representatives and managers to propose strategic enhancements to existing processes.
- Identified training shortfalls in support operations and developed strategic interventions to boost overall efficiency and quality standards.
- Streamlined operations by mobilizing cross-skilled teams to respond to fluctuations in demand and tackle unique project requirements.
- Engaged with support leaders and quality teams to refine training materials and enhance agent performance.
- Demonstrated strong communication skills through various platforms, contributing to a collaborative team dynamic.
Program Manager, Talent & Organizational Development
Staples
01.2019 - 06.2020
- Created and executed engaging training sessions aimed at improving performance and productivity among 3000+ sales associates.
- Executed strategic enterprise learning initiatives to promote effective knowledge transfer and support overall business objectives.
- Conducted assessments to pinpoint and enhance development opportunities for high-potential talent within the organization.
- Achieved enhanced team effectiveness by implementing targeted strategies and facilitating impactful meetings that encouraged participation and idea sharing.
- Developed and implemented train-the-trainer certification processes while providing expert facilitation guidance to ensure effective training delivery.
- Guided leaders through coaching relationships, fostering growth and effectiveness within leadership development frameworks.
Territory Account Manager
Staples
01.2018 - 01.2019
- Executed strategic prospecting initiatives to acquire new clients, achieving results beyond quotas.
- Cultivated client relationships and utilized persuasive techniques to successfully close deals.
- Designed detailed sales plans focusing on increasing market penetration and boosting revenue.
- Developed and maintained strong client relationships, prioritizing satisfaction and retention through ongoing communication and responsive support.
- Managed utilization of internal prospecting systems, specifically Salesforce.com, to optimize client outreach and engagement strategies.
Strategic Account Leader
Staples
06.2017 - 01.2018
- Conducted in-depth training on Staples product sales processes, focusing on effective account management techniques.
- Achieved improved presentation capabilities by actively engaging in role-playing exercises and refining communication techniques.
- Facilitated collaboration between account management teams and leadership to drive sales performance and maintain adherence to customer compliance requirements.
- Designed targeted account plans focused on enhancing customer satisfaction while driving revenue growth.
Commercial and Enterprise Apprentice Sales Consultant
Staples
04.2017 - 12.2017
- Coordinated daily activities to optimize workflow efficiency while prioritizing customer satisfaction.
- Executed regular inventory audits and coordinated stock replenishment to maintain optimal inventory levels.
- Utilized point-of-sale systems to accurately process transactions and effectively handle customer inquiries, ensuring a smooth customer experience.
- Worked closely with team members to enhance service delivery and strategically optimize store layout.
Easy Tech Associate
Staples
06.2016 - 12.2016
- Drove sales success by engaging with in-store customers and providing expert guidance on technology products in the easy-tech department.
- Engaged customers in discussions about Staples Rewards program, emphasizing advantages of membership.
- Guided customers through product selections and store layout to ensure enjoyable visits.
- Analyzed and rectified technical problems in electronic devices and equipment, enhancing reliability and user satisfaction.
Education
Bachelor of Science - Kinesiology and Exercise Science
University of La Verne
La Verne, CA01.2017
Tranfer -
West Hills College Coalinga
Coalinga, CA01.2015
High School Diploma -
Hanford High School
Hanford, CA01.2012
Skills
- Training and Development (HR)
- Customer Relationship Management (CRM)
- Operational Efficiency
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Staff training
Certification
- Strategic Selling with Perspective
- Coaching
Timeline
Training Operations Manager
DoorDash
11.2023 - 01.2026
Support Operations Training Supervisor
DoorDash
06.2021 - 11.2023
Support Operations Trainer
DoorDash
11.2020 - 06.2021
Program Manager, Talent & Organizational Development
Staples
01.2019 - 06.2020
Territory Account Manager
Staples
01.2018 - 01.2019
Strategic Account Leader
Staples
06.2017 - 01.2018
Commercial and Enterprise Apprentice Sales Consultant
Staples
04.2017 - 12.2017
Easy Tech Associate
Staples
06.2016 - 12.2016
Bachelor of Science - Kinesiology and Exercise Science
University of La Verne
Tranfer -
West Hills College Coalinga
High School Diploma -
Hanford High School