Lyndsey Kunch
Grand Rapids,MI
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace. Looking to branch out into fields related to criminal justice.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Tropical Smoothie Cafe
02.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Shift Lead
Tropical Smoothie Cafe
06.2021 - 12.2022
- Completed store opening and closing procedures and balanced POS.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Server
Palazzo Grande
04.2017 - 09.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Arts - Criminal Justice
Grand Valley State University
Allendale, MI04.2024
Skills
- Critical Thinking
- Money Handling
- Task Delegation
- Customer Relations
- Team motivation
- Product and service knowledge
Accomplishments
Coached and mentored children with special needs in soccer every Sunday, enhancing their motor skills and understanding of the game through engaging activities and games.
Timeline
Assistant Manager
Tropical Smoothie Cafe
02.2022 - Current
Shift Lead
Tropical Smoothie Cafe
06.2021 - 12.2022
Server
Palazzo Grande
04.2017 - 09.2019
Bachelor of Arts - Criminal Justice
Grand Valley State University
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