Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Cameron King

Memphis,TN

Summary

Skilled in providing direct and effective communication in fast-paced environment, with focus on customer satisfaction and issue resolution. Developed strong analytical and problem-solving abilities, coupled with technical proficiency in navigating various software systems. Seeking to leverage these transferable skills in new field while continuing to deliver high-quality service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

IT Support Agent - Shift lead

UMRF Ventures – Sedgwick
01.2025 - 04.2025

  • Participated in regular training sessions to stay updated on the latest product developments and industry trends.
  • Developed comprehensive knowledge of products and services to provide accurate solutions.
  • Utilized remote desktop tools effectively when necessary for efficient troubleshooting assistance directly on client systems.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Mentored new hires, providing guidance to ensure their successful integration into the team.
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.

IT Support Specialist

Sedgwick CMS-UMFR Ventures
09.2023 - 01.2025
  • Provided front-line technical support for MySedgwick users, assisting with over 150 chats in a day, specializing in login and user access troubleshooting to ensure seamless portal access
  • Assisted users in navigating the MySedgwick portal and resolving a wide range of technical issues, improving overall user satisfaction and efficiency
  • Collaborated with Sedgwick's internal teams to support the successful rollout of a major website update, contributing to enhanced system functionality and user experience
  • Regularly used Microsoft Excel for data tracking, issue documentation, and reporting. Enhancing support workflow and accuracy.
  • Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
  • Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
  • Worked closely with account managers in handling unique or sensitive client situations requiring personalized attention and care during problem-solving activities.

Creative Director & Strategist

Tide Cold Water Washing Campaign
01.2024 - 05.2024
  • Led creative direction and strategic planning for a comprehensive advertising campaign promoting Tide’s Cold Water Washing initiative
  • Developed and executed multiple commercial concepts and print ad designs aimed at encouraging behavioral change toward energy-efficient laundry habits
  • Directed the production of video advertisements, overseeing scripting, shooting, and editing in Adobe Premiere Pro and After Effects
  • Designed visually compelling print materials using Adobe Photoshop, aligned with Tide’s brand voice and environmental messaging
  • Collaborated with a cross-functional team to build an integrated campaign strategy, combining visual storytelling with data-driven insights
  • Advertising Campaigns Course | University of Memphis

Intern Creative Director

Meeman 901 Ad Agency
01.2024 - 05.2024
  • Led the creative direction and video production for marketing campaigns supporting University of Memphis events, including Central to the Arts Festival and Pastries with the Pros
  • Directed and produced promotional video content, collaborating with team members to develop engaging visual storytelling aligned with brand and event goals
  • Balanced both leadership and hands-on production roles, fostering a collaborative creative environment within a student-run ad agency setting
  • Internship | University Of Memphis

Education

Bachelor of Arts - Advertising, Business Marketing

University of Memphis
Memphis, TN
05.2024

Skills

  • Advanced: Adobe Creative Suites (Premiere Pro, After Effects, Photoshop), Blender (3d Modeling Software), Nuke (VFX software)
  • Proficient: Analyzing analytics for client, Audience Targeting & Segmentation, SEO & SEM knowledge, Copywriting
  • Complaint handling
  • Live chat support
  • Social media support
  • Software troubleshooting
  • CRM software
  • Network troubleshooting
  • Customer service

Certification

  • Google Data Analytics 2023
  • Hootsuite 2023
  • Microsoft Excel Expected by May 2025

Timeline

IT Support Agent - Shift lead

UMRF Ventures – Sedgwick
01.2025 - 04.2025

Creative Director & Strategist

Tide Cold Water Washing Campaign
01.2024 - 05.2024

Intern Creative Director

Meeman 901 Ad Agency
01.2024 - 05.2024

IT Support Specialist

Sedgwick CMS-UMFR Ventures
09.2023 - 01.2025

Bachelor of Arts - Advertising, Business Marketing

University of Memphis

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