Technical Support Specialist for XBOX
Alpine Access
Cameron LaCombe
Administrative Assistant
Oldtown,ID
Work History
Technical Support Engineer
PCO Inc.
Field Technician
QUALXSERV
Independent Contractor
Independent Contractor
Technology Coordinator for Kodiak Security Servi
Kodiak Security Services
Field Technician for Fujitsu Transaction Solutio
Fujitsu Transaction Solutions
Technical Support Specialist
Chief Architect Software
Coeur D'Alene, ID
02.2022 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Patiently walked individuals through basic troubleshooting tasks.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Documented support interactions for future reference.
Education
North Central High School
Spokane, WABates Technical College
Tacoma, WASkills
Desktop support
undefinedTimeline
Technical Support Specialist
Chief Architect Software
02.2022 - Current
Technical Support Specialist for XBOX
Alpine Access
Technical Support Engineer
PCO Inc.
Field Technician
QUALXSERV
Independent Contractor
Independent Contractor
Technology Coordinator for Kodiak Security Servi
Kodiak Security Services
Field Technician for Fujitsu Transaction Solutio
Fujitsu Transaction Solutions
North Central High School
Bates Technical College