Cameron Lash
Greensburg,PA
Summary
Detail-oriented Compliance Division Manager known for strong policy writing and auditing skills. Track record of ensuring staff adherence to regulations and streamlining compliance processes, contributing to improved organizational efficiency. My extensive customer service experience has provided a well-rounded understanding of achieving satisfaction from internal and external staff, and it has helped me grow in every professional position for which I have been responsible.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Compliance Division Manager
Dedicated Nursing Associates, Inc.
Delmont, Pennsylvania
03.2022 - Current
- Led compliance initiatives ensuring adherence to healthcare regulations and standards.
- Set and monitored company-wide policies, procedures and cultural standards.
- Trained recruiters and staff on compliance procedures in healthcare, focusing on state and company regulations.
- Auditing caregiver profiles to ensure Caregivers are compliant with joint commission expectations and regulations
- Managed onboarding for new nursing employees, verifying credentials to ensure compliance with state law requirements across all 50 states.
- Managed background check processes for all potential employees to ensure safety and compliance.
- Completed drug screenings for all potential employees.
- Responsible for completing all i9s and W4s for onboarded employees.
- Meticulous data entry experience in statewide used systems to ensure accuracy with licensure and employee documentation
- Pulling reports and implementing systems using Excel to ensure accurate tracking of annual compliance documents.
- Coordinated interdepartmental communication to enhance workflow efficiency.
- Facilitated performance reviews to assess team member contributions.
- Trained in Pennsylvania homecare procedures for Direct Care Workers
- Working hand in hand with IT and tech development teams to streamline compliance certifications and set up compliance certifications in True Helix application
- Assisting caregivers with licensure renewals
Dispensary Technician
Maitri Medicinal
Greensburg, Pennsylvania
10.2021 - 04.2022
- Assisted customers in selecting appropriate cannabis products for their needs.
- Educated clients on product benefits, usage, and safety guidelines.
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Verified customer identification to ensure compliance with legal regulations.
- Processed transactions accurately using point-of-sale systems and cash handling techniques.
- Adhered strictly to confidentiality policies when dealing with sensitive patient information.
- Filed paperwork related to patient prescriptions and other forms of documentation.
- Answered phone calls from patients inquiring about their medications or refills.
- Extensive experience in the grow facility including product fulfillment, packaging, preparation and upkeep of grow facility.
Shift Manager
Starbucks
Belle Vernon, Pennsylvania
07.2012 - 10.2021
- Supervised daily operations and ensured adherence to company standards.
- Trained and mentored new staff on customer service techniques.
- Managed inventory levels and restocked supplies as needed.
- Coordinated scheduling to optimize labor efficiency during peak hours.
- Implemented store policies to maintain a safe and clean environment.
- Resolved customer complaints to enhance overall satisfaction experience.
- Monitored cash handling procedures for accuracy and compliance.
- Helped employees accomplish tasks during peak periods.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Assisted in resolving escalated customer service issues in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Yough Senior High School
Herminie, PA06-2011
Skills
- Policy writing
- Compliance auditing
- Credential verification
- Data management
- Excel reporting
- Staff onboarding
- Regulatory compliance
- Conflict resolution
- Inventory control
- Performance evaluations
- Task prioritization
- Training and development
- Employee onboarding
- Database entry
- Report generation
Certification
Medical Marijuana State Certification
References
References available upon request.
Timeline
Compliance Division Manager
Dedicated Nursing Associates, Inc.
03.2022 - Current
Dispensary Technician
Maitri Medicinal
10.2021 - 04.2022
Shift Manager
Starbucks
07.2012 - 10.2021
High School Diploma -
Yough Senior High School