Dedicated Hub Supervisor with 9 years of logistics and operations management experience. Skilled in overseeing daily hub operations, managing teams, training new employees, and ensuring efficient workflow to meet deadlines and maintain quality standards. Proven ability to lead cross-functional teams, optimize processes, and ensure compliance with safety regulations.
Overview
12
12
years of professional experience
Work History
Webinar Administrator
Real Estate Trainers INC
Anaheim, CA
02.2024 - Current
Make sure the building is locked up when classes are over.
Managed office supplies inventory and placed orders when necessary.
Provided general administrative support to staff members.
Performed data entry tasks into computer databases from paper documents.
Unlock class rooms that are scheduled for that day.
Set up the webinar class for teachers and students online.
Send students the required paperwork that is needed for class via email.
Make sure all students are signed in for the class online and in the classroom.
Collect information from students who inquire for services sold, and aid them in the process.
Cross-reference student information and make sure it is verified, and match it to other systems.
Sourced inquiries from e-learners and conveyed them to the teacher for resolution.
Address any questions from students.
Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
Assisted in the development of new administrative systems, procedures and policies.
Hub Supervisor
United Parcel Service (UPS)
Gardena, CA
07.2012 - Current
Direct and manage daily logistics activities related to sorting, loading, and dispatch of packages.
Manage and motivate a team of employees, providing training, guidance, and performance feedback to maintain high productivity and meet service level targets.
Implement quality control measures to ensure accurate package handling, minimize errors, and maintain service excellence.
Collaborate with cross-functional teams to identify operational improvements, streamline processes, and enhance overall efficiency.
Monitor key performance indicators (KPIs) and implement corrective actions to achieve performance goals.
Advocate and train employees daily on safety practices used in the workplace.
Oversee Hazmat loading procedures to ensure safe travel.
Able to lift over 50 lbs and load trailers.
Conducted regular staff meetings to discuss operational issues and goals.
Feeder Dispatch Supervisor
United Parcel Service (UPS)
Compton, CA
08.2021 - 04.2024
Executed daily delivery routes, providing prompt and accurate package delivery to residential and commercial customers.
Ensured exceptional customer service by addressing inquiries, resolving issues, and maintaining positive customer relationships.
Manage and motivate a team of employees, providing training, guidance, and performance feedback to maintain high productivity and meet service level targets.
Conducted pre-trip inspections of vehicles, ensuring safety compliance and proper maintenance.
Reviewed and analyzed dispatch reports, identifying opportunities for optimization and improvement.
Coordinated with cross-functional teams to address performance issues, implement process enhancements, and ensure regulatory compliance.
Make reports with data taken from the workgroup to make better decisions.
Developed employee work schedules.
Organized and executed fuel drop-offs, while also overseeing vehicle inventory for work group.
Maintained a safe work environment by following safety protocols and regulations.
Participated in regular team meetings with Manager to review performance goals.
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