Summary
Overview
Work History
Skills
Timeline
Generic

CAMERON LAYNE

Tampa,FL

Summary

Quality-focused Field Engineer offering 10+ years of field service experience. Detail-oriented and proactive with diligent and focused approach to managing projects, reviewing work and coordinating on-site or remote support. Maintains strong internal, supplier and customer relationships for maximum effectiveness.

Overview

14
14
years of professional experience

Work History

Field Support Engineer

Samsung Electronics
07.2017 - Current
  • Maximize customer satisfaction by analyzing multiple defects and repetitive repairs after product sales and providing necessary solutions and improving repair capabilities
  • Reinforce service expertise through developing and distributing guide contents regarding new models and new functions
  • Investigate and resolve quality concerns with Samsung B2B Visual Display products and professional services, through training, technical support, and quality assurance management
  • Supporting the development, deployment, and operations of various managed service projects, within the Samsung Customer Care group
  • Provide on-site, engineering-level support for Samsung visual display products and services
  • Provide training, performance evaluations, reporting, and real-time technical support for Samsung service teams and service partners
  • Support the development, proof of concept, implementation, and long-term operations of new and existing Samsung professional services
  • Communicate and coordinate with customers and internal Samsung teams to investigate and resolve potential quality concerns
  • Develop, coordinate, and manage small to medium-sized service-related projects
  • Develop and present engineering-level documentation related to various support activities
  • Improved customer satisfaction ratings by consistently delivering timely and efficient on-site technical assistance.
  • Boosted company reputation for quality support by maintaining up-to-date knowledge of industry trends, products, and best practices.
  • Elevated overall client experience through clear communication, ensuring understanding of complex technical concepts at every stage of the process.
  • Reduced downtime for clients with proactive maintenance checks and system optimizations.

Lead Audio Visual Technician/Field Engineer

AVI-SPL
03.2016 - 07.2017
  • Collaborated to design custom AV solutions tailored to unique client needs.
  • Established preventive maintenance schedules to extend the life of critical equipment and reduce repair costs.
  • Conducted regular maintenance checks on all equipment, minimizing downtime due to technical issues.
  • Trained junior technicians on best practices, resulting in a more skilled and competent team.
  • Delivered exceptional customer service by promptly addressing concerns and offering viable solutions when issues arose during events or installations.
  • Designed custom wiring diagrams for complex installations, streamlining setup processes while maintaining a clean aesthetic appeal at venues.

Audio Visual Lead Technician/Field Engineering Technician

Technical Innovation
03.2015 - 03.2016
  • Leading audio visual team install, rack building, VTC configuration, trouble shooting, and quality control checklist
  • Ensuring projects get completed by project end date, working with other trades to complete SOW
  • Excellent termination, cable management and organizational skills
  • Read, review, and follow CAD system flow drawings and support documentation.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Planned, scheduled, and delegated daily work to team

Audio Visual Lead Technician

MCW Solutions
04.2012 - 03.2015
  • Managing audio/visual video conference projects; installing equipment racks, trouble-shooting control systems, preparing work sites and terminating cables
  • Leading system installation, presentations, and testing all devices/equipment to ensure systems’ functionality
  • Revising SOW’s and Redlining drawings as needed; participation in job layouts and verifying elevations and dimensions.

Installation Technician

Applied Visual Communications
11.2010 - 04.2012
  • Responsible for sound system installation, projector mounting and alignment, cable pulling and terminating VTC, televisions, cameras, rack buildings and dressings
  • Responsible for assuring proper material and equipment is purchased and delivered.

Skills

  • Field Service Management
  • Remote Support
  • Problem Resolution
  • Customer Support
  • Software Installation
  • Network configuration

Timeline

Field Support Engineer

Samsung Electronics
07.2017 - Current

Lead Audio Visual Technician/Field Engineer

AVI-SPL
03.2016 - 07.2017

Audio Visual Lead Technician/Field Engineering Technician

Technical Innovation
03.2015 - 03.2016

Audio Visual Lead Technician

MCW Solutions
04.2012 - 03.2015

Installation Technician

Applied Visual Communications
11.2010 - 04.2012

Similar Profiles

CREATE PROFILE
CAMERON LAYNE