CAMERON LAYNE
Tampa,FL
Summary
Quality-focused Field Engineer offering 10+ years of field service experience. Detail-oriented and proactive with diligent and focused approach to managing projects, reviewing work and coordinating on-site or remote support. Maintains strong internal, supplier and customer relationships for maximum effectiveness.
Overview
14
14
years of professional experience
Work History
Field Support Engineer
Samsung Electronics
Tampa, FL
07.2017 - Current
- Maximize customer satisfaction by analyzing multiple defects and repetitive repairs after product sales and providing necessary solutions and improving repair capabilities
- Reinforce service expertise through developing and distributing guide contents regarding new models and new functions
- Investigate and resolve quality concerns with Samsung B2B Visual Display products and professional services, through training, technical support, and quality assurance management
- Supporting the development, deployment, and operations of various managed service projects, within the Samsung Customer Care group
- Provide on-site, engineering-level support for Samsung visual display products and services
- Provide training, performance evaluations, reporting, and real-time technical support for Samsung service teams and service partners
- Support the development, proof of concept, implementation, and long-term operations of new and existing Samsung professional services
- Communicate and coordinate with customers and internal Samsung teams to investigate and resolve potential quality concerns
- Develop, coordinate, and manage small to medium-sized service-related projects
- Develop and present engineering-level documentation related to various support activities
- Improved customer satisfaction ratings by consistently delivering timely and efficient on-site technical assistance.
- Boosted company reputation for quality support by maintaining up-to-date knowledge of industry trends, products, and best practices.
- Elevated overall client experience through clear communication, ensuring understanding of complex technical concepts at every stage of the process.
- Reduced downtime for clients with proactive maintenance checks and system optimizations.
Lead Audio Visual Technician/Field Engineer
AVI-SPL
Tampa, FL
03.2016 - 07.2017
- Collaborated to design custom AV solutions tailored to unique client needs.
- Established preventive maintenance schedules to extend the life of critical equipment and reduce repair costs.
- Conducted regular maintenance checks on all equipment, minimizing downtime due to technical issues.
- Trained junior technicians on best practices, resulting in a more skilled and competent team.
- Delivered exceptional customer service by promptly addressing concerns and offering viable solutions when issues arose during events or installations.
- Designed custom wiring diagrams for complex installations, streamlining setup processes while maintaining a clean aesthetic appeal at venues.
Audio Visual Lead Technician/Field Engineering Technician
Technical Innovation
Chantilly, VA
03.2015 - 03.2016
- Leading audio visual team install, rack building, VTC configuration, trouble shooting, and quality control checklist
- Ensuring projects get completed by project end date, working with other trades to complete SOW
- Excellent termination, cable management and organizational skills
- Read, review, and follow CAD system flow drawings and support documentation.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Planned, scheduled, and delegated daily work to team
Audio Visual Lead Technician
MCW Solutions
Ashburn, VA
04.2012 - 03.2015
- Managing audio/visual video conference projects; installing equipment racks, trouble-shooting control systems, preparing work sites and terminating cables
- Leading system installation, presentations, and testing all devices/equipment to ensure systems’ functionality
- Revising SOW’s and Redlining drawings as needed; participation in job layouts and verifying elevations and dimensions.
Installation Technician
Applied Visual Communications
Reston, VA
11.2010 - 04.2012
- Responsible for sound system installation, projector mounting and alignment, cable pulling and terminating VTC, televisions, cameras, rack buildings and dressings
- Responsible for assuring proper material and equipment is purchased and delivered.
Skills
- Field Service Management
- Remote Support
- Problem Resolution
- Customer Support
- Software Installation
- Network configuration
Timeline
Field Support Engineer
Samsung Electronics
07.2017 - Current
Lead Audio Visual Technician/Field Engineer
AVI-SPL
03.2016 - 07.2017
Audio Visual Lead Technician/Field Engineering Technician
Technical Innovation
03.2015 - 03.2016
Audio Visual Lead Technician
MCW Solutions
04.2012 - 03.2015
Installation Technician
Applied Visual Communications
11.2010 - 04.2012