Committed, Hardworking employee with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
• Welcomed customers with a friendly demeanor, actively listening to their concerns to create a positive experience.
• Utilized technical expertise to diagnose vehicle issues, often conducting visual inspections and asking probing questions.
• Clearly communicated service outcomes and addressed any customer inquiries.
•Prepared detailed repair orders, outlining estimated costs, timeframes, and labor requirements.
• Educated customers on warranty protections and potential savings opportunities.
• Provided guidance on vehicle care
• Managed schedule, and technician's
• When schedule was backed up began working on cars.
• Conducted routine oil changes to ensure optimal vehicle performance.
• Executed tire rotations and balancing for enhanced safety and tire longevity.
• Performed fluid changes to maintain vehicle functionality and reliability.
• Replaced wiper blades to ensure clear visibility and safety for drivers.