Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Familiar with Outlook software, conflict resolution, and a positive attitude seeking a role in a dynamic work environment.
· Delivered industry-leading customer service, resulting in a 95% customer service satisfaction score.
· Supervised a team of 3+ in a fast-paced environment, ensuring efficient operations and customer satisfaction.
· Meticulously operated POS system transactions to include credit, cash, and refunds to ensure seamless and accurate cash flow operations totaling $1500-$3000 per shift.
· Exercised composure under pressure, providing friendly customer service during periods of high volume.
· Adhered to company standards and complaince requirements for operations, cleanliness, and safety regulations of all areas.
· Memorized over 30 menu items serving 70-200 customers per shift while maintaining near-perfect customer service satisfaction scores.