Created a warm and welcoming environment, leading to positive patient feedback and increased return visits. Successfully managed appointment scheduling to minimize gaps and maximize the doctor’s chair time.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager
Coast dental
01.2022 - 06.2024
Provide staff coaching and development, drive revenue, provide strategic analytic assessments for business growth and patient retention
Overseeing employee schedule and payroll as well as training front desk staff
Processing insurance claims with attachments
Completing safety and compliance worksheet quarterly
Engage in conflict resolution
Ensuring exceptional patient care
Built relationships with over six different insurance providers to ensure 100% accuracy with all of claims I submitted
Made sure policy and procedures were followed
Evaluated an average of 20 NP patient treatment plans per week to ensure each appointment allow the appropriate amount of time for treatment (Presented any complex treatment plans) over $12,000 tx amounts
Ability to identify patients needs and offer financial options such as Carecredit or payment plans
Managing office supplies and equipment and maintenance
Office Manager Trainee
Fleming Island Center For Dental Excellence
12.2019 - 12.2021
Managing finances for our dental practice
Marketing for our social media websites
Maintain efficient operations for the office to achieve performance goals
Demonstrate strong leadership and team building skills
Effectively coach and resolve staff and patient issues
Business Assistant
Heartland Dental, Sawgrass Complete Dentistry
02.2017 - 11.2019
Create an accurate treatment plan and present with confidence
Verify PPO Insurance and update the data into the system
Prepare and verify office deposits on a daily basis closing end of day
Ability to post checks to the ledger and make the correct adjustments as needed reading the EOB's and closing out No-pays
Following up with an aging report to see why we have outstanding claims
Adding the correct attachments to the claim and sending it to the insurance
Sending PRE-Ds to insurance
Checking in lab cases
Checking in and checking out patients
Answering phones and saying YES to our patients but also scheduling and prioritize appointments based on urgency
Looking two days out on our schedule trying to accommodate patients to fill the schedule
Auditing accounts with outstanding balances trying to collect day of visit if not making sure I set them up with a payment agreement before they leave