CAMERON LYMON
Haslet,TX
Summary
Dynamic Senior Implementation Manager with experience in leading complex projects and enhancing client deliverables across diverse industries. Expert in managing full lifecycle of customer relationships and sales processes, driving revenue growth and operational excellence. Demonstrates strategic approach to business challenges, currently advancing skills with a Bachelor of Science in Project Management at Colorado Technical University.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Implementation Manager II
MedImpact
07.2025 - Current
- Managed client expectations during implementations by maintaining clear communication about project status and any potential delays.
- Mentored junior implementation managers in best practices for managing projects and clients, strengthening overall team performance.
- Managed 3rd party vendor relationships with clients via email and weekly/adhoc file discussions.
- Enhanced client satisfaction by providing detailed training and support during solution rollouts.
- Developed comprehensive implementation plans for complex projects, ensuring all stakeholders were engaged and informed throughout the process.
SENIOR IMPLEMENTATION MANAGER
CVS Caremark
09.2022 - Current
- Lead document development for multiple project workstreams, ensuring compliance with regulatory standards and internal controls. Enhance client deliverables by providing expert input on complex documentations, guaranteeing precision and readiness for client presentation.
- Articulate business requirements clearly, enabling team members to understand and execute functional demands.
- Design project plans, identifying critical issues, strategic approaches, and key performance metrics to drive project success.
- Manage stringent deadlines and adapt in high-velocity professional environment. Foster collaborative team dynamics and streamline communication processes to enhance project efficiency and stakeholder satisfaction.
CUSTOMER EXPERIENCE ADVOCATE
Martin Sprocket & Gear
04.2021 - 09.2022
- Monitored and sustained key performance indicators to maintain high service levels for diverse customer base.
- Managed multiple projects on weekly and quarterly schedules while fulfilling ongoing sales responsibilities.
- Handled high volume of incoming calls, leveraging listening and communication skills to solve customer issues and strengthen B2B relationships.
- Identified new business opportunities through proactive customer engagement and problem resolution.
- Analyzed customer data to generate detailed product and service reports, informing strategic decision-making.
- Boosted team efficiency and performance through productivity monitoring and targeted feedback.
ACCOUNT MANAGER
Clarus
07.2017 - 10.2020
- Managed full lifecycle of Quote and Sales Order process, ensuring transactions and customer satisfaction throughout all stages. Serviced accounts and developed strategic relationships with key clients, boosting sales figures and revenue growth.
- Served as primary liaison between account holders and internal departments, enhancing communication and compliance with company standards. Acted as Subject Matter Expert on Clarus products, services, and branding, addressing inquiries and handling both inbound and proactive outbound communications.
- Collaborated with Sales team to deepen existing client relationships, utilizing cross-selling and upselling strategies to add value and expand business opportunities. Implemented customer feedback mechanisms and prepared detailed monthly reports on payments and account reconciliations, driving improvements in business processes and increasing client loyalty.
ASSISTANT MANAGER
QuikTrip
01.2014 - 01.2018
- Trained, coached, and developed new associates, aligning with division expectations to promote professional growth and operational excellence. Managed facility maintenance and team leadership, supervising 8 staff members while ensuring secure and well-maintained environment.
- Monitored customer activities to maximize service opportunities and ensure safety across premises, swiftly addressing potential conflicts or hazards. Resolved advanced customer satisfaction issues through direct and telephonic interactions.
- Analyzed and processed incoming documents to assess risk, ensuring optimal distribution and responsive action plans.
CUSTOMER SOLUTIONS ASSOCIATE
T-MOBILE
09.2016 - 07.2017
- Updated daily operations, including policy modifications and promotional strategies, to align with organizational changes.
- Identified and leveraged personal and peer growth opportunities to enhance team capabilities and service quality.
- Adhered to CPNI standards to ensure the safety and confidentiality of customer information.
- Collaborated with business account executives to strengthen relationships with individual customers and small businesses.
- Developed and implemented proactive customer service strategies, enhancing customer satisfaction.
- Addressed and resolved customer concerns promptly, maintaining high levels of customer trust and loyalty.
Education
Bachelor of Science - Project Management
Colorado Technical University
Colorado Springs, COAssociate Degree - Business Administration and Management
Tarrant County College
Fort Worth, TXSkills
- Project Management & Coordination
- Account Management
- Onboarding & Training
- Presentations & Public Speaking
- Risk & Change Management
- Cross-Functional Collaboration
- Key Stakeholder Engagement
- CRM & ERP Systems: NetSuite (Advanced proficiency), Salesforce
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- Active Listening & Empathy
- Relationship Building & Teamwork
- Analytical & Critical Thinking
- Complex Problem-Solving
- Multitasking & Prioritization
- Emotional Intelligence
- Cross-functional team leadership
Websites
Certification
Certified Project Manager (CPM) | Project Management Leadership Group, Inc. (PMLG) | 2023
Timeline
Implementation Manager II
MedImpact
07.2025 - Current
SENIOR IMPLEMENTATION MANAGER
CVS Caremark
09.2022 - Current
CUSTOMER EXPERIENCE ADVOCATE
Martin Sprocket & Gear
04.2021 - 09.2022
ACCOUNT MANAGER
Clarus
07.2017 - 10.2020
CUSTOMER SOLUTIONS ASSOCIATE
T-MOBILE
09.2016 - 07.2017
ASSISTANT MANAGER
QuikTrip
01.2014 - 01.2018
Associate Degree - Business Administration and Management
Tarrant County College
Bachelor of Science - Project Management
Colorado Technical University
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