Well-qualified Health Services Administrator effectively develops and implements service policies to meet changing needs. Dedicated to improving operations through proactive management of services and teams. Successful at tracking data and optimizing programs according to budget guidelines and forecasted trends and seeking to utilize acquired skills and knowledge to impact new and existing leaders positively.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director Clinical Health Services
Aetna Medicaid Administrators LLC
02.2012 - Current
Created and implemented organizational policies and procedures.
Assisted with regulatory issues such as compliance.
Recruited, oriented, and trained staff members.
Tracked and evaluated statistical data on activities to make effective program decisions.
Oversaw accounting, budgeting, and financial reporting.
Consulted with healthcare professionals on business decisions.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state, and federal guidelines relating to HIPAA, benefits administration, and general liability.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Accomplished multiple tasks within established timeframes.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based on experience and training.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Regularly achieved or exceeded financial goalsby controlling expenses, optimizing processes and reducing potential loss.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Propelled continuous improvements and strategically capitalized on current market trends.
Emergency Room Registered Nurse
Nortons Healthcare
11.2023 - Current
Enhanced patient care by conducting thorough assessments and promptly addressing critical needs.
Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
Collaborated with multidisciplinary teams for optimal patient outcomes during high-stress situations.
Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.
Administered appropriate medications and treatments, ensuring accurate dosage and timely delivery for improved patient health.
Mentored new nursing staff in emergency room procedures and techniques, promoting team cohesion and a supportive learning atmosphere.
Updated personal nursing knowledge through continuing education courses, staying current on best practices in emergency medicine.
Delivered culturally competent care to diverse populations, adapting communication styles as needed for optimal understanding between parties involved.
Assistant Nurse Manager, Emergency Department
Norton Audobon Hospital
03.2009 - 02.2012
Supervised, directed, and motivated, high-quality performance from nursing staff.
Promoted professional development opportunities to encourage staff to pursue continuous training.
Reviewed department performance and adjusted coverage to compensate for changing conditions.
Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
Supervised professional and paraprofessional staff and delegated tasks to maintain a continuum of care.
Managed 25 nurses and nursing activities in 30-bed Emergency Department by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards
Cross-trained existing employees to maximize team agility and performance.
Identified and resolved unauthorized, unsafe or ineffective practices.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Staff Nurse, Emergency Department
Baptist Health East
09.2008 - 03.2009
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Conducted patient assessments and developed treatment plans.
Fostered improvement in staff development, personnel training and standards of patient care.
Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Assessed physical, psychological, physiologic, and cognitive status of patients.
Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
Implemented medication and IV administration, catheter insertion, and airway management.
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
Education
Ph.D. - Business Administration And Management
Capella University
Minneapolis, MN
12.2023
Master of Science - Leadership & Health Systems Administration
Excelsior College
Albany, NY
09.2018
Skills
Financial Operations Oversight
Employee Performance Evaluations
Budget Planning
In-service Programs
Employee Training Program
Employee Supervision
Policy and Program Development
Decision Making
Process Implementation
Employee Recruitment and Hiring
Critical Thinking
Budget Development
Clinical Quality Program Standards
Nursing Operations Management
Utilization Management
Clinical Staff Management
Affiliations
National Society of Leadership and Success (NCLS)
Certification
Registered Nurse - Kentucky (Expires 10/31/24)
Registered Nurse - Indiana (Expires 10/31/25)
Timeline
Emergency Room Registered Nurse
Nortons Healthcare
11.2023 - Current
Director Clinical Health Services
Aetna Medicaid Administrators LLC
02.2012 - Current
Assistant Nurse Manager, Emergency Department
Norton Audobon Hospital
03.2009 - 02.2012
Staff Nurse, Emergency Department
Baptist Health East
09.2008 - 03.2009
Ph.D. - Business Administration And Management
Capella University
Master of Science - Leadership & Health Systems Administration
Excelsior College
Registered Nurse - Kentucky (Expires 10/31/24)
Registered Nurse - Indiana (Expires 10/31/25)
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