Cameron Martz-Caudill
New Cumberland,PA
Summary
Accomplished Senior Technician at Safelite Auto Glass with expertise in auto glass installation and repair. Mentored team members, enhancing performance and skills. Proficient in recalibrating forward collision cameras. Known for professionalism and technical expertise, consistently exceeding customer expectations. Quick learner with a drive for continuous improvement, ensuring high-quality results and operational efficiency. Currently running the TAP Insulation team for Ehrlich Pest Control with next no customer service issues and consistent quality from job to job.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Technician
Safelite Auto Glass
Harrisburg, PA
05.2018 - 11.2023
- Oversaw installation and repair of auto glass, ensuring compliance with safety standards.
- Mentored junior technicians, enhancing team performance and skill levels.
- Replaced windshields, door glass, door glass regulators, and back glasses.
- Recalibrated cars with forward collision cameras both static (target board) and dynamic (driven recalibration)
- Conducted quality control inspections to guarantee high customer satisfaction rates.
- Managed inventory of materials and supplies to optimize operational efficiency.
- Implemented best practices for vehicle safety during glass replacement procedures.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
Package Handler Trainer
FedEx
Lewisberry, PA
02.2018 - 04.2018
- Loaded trailers bottom to top with packages or irregular shaped packages (tires, carpet, metal, car parts, etc)
Exceptions Clerk
United Parcel Service, UPS
Carlisle, PA
12.2017 - 04.2018
- Processed exception claims with accuracy, ensuring timely resolution of discrepancies.
- Analyzed shipping documentation to identify and rectify errors in shipment processing.
- Coordinated with various departments to streamline communication regarding exception cases.
- Process high value packages from $1000 and up according to UPS’s high value processing system
- Trained new staff on procedures for handling exceptions and compliance standards.
Warehouse Associate
Davis Country Living Agway
Mechanicsburg, PA
08.2015 - 11.2017
- Operated forklifts and pallet jacks to efficiently move inventory throughout the warehouse.
- Maintained accurate inventory records using warehouse management software for streamlined operations.
- Assisted in receiving and inspecting incoming shipments, ensuring quality control standards were met.
- Picked and packed orders accurately, preparing products for timely shipment to customers.
- Conducted regular safety inspections of equipment and work areas to uphold safety regulations.
- Collaborated with team members to optimize workflow and improve overall efficiency in daily tasks.
Education
High School Diploma -
Mechanicsburg Area Senior High
Mechanicsburg, PA05.2017
Skills
- Technically proficient with computer programs
- Quick learner
- Able to talk to a customer and run a job in a professional manner
- Willing and able to learn from more experienced employees
- Consistent in the quality of work I provide
- Driven to do more and keep moving
Certification
- Entotherm Certification
- Certified Sentricon Spealist
Timeline
Senior Technician
Safelite Auto Glass
05.2018 - 11.2023
Package Handler Trainer
FedEx
02.2018 - 04.2018
Exceptions Clerk
United Parcel Service, UPS
12.2017 - 04.2018
Warehouse Associate
Davis Country Living Agway
08.2015 - 11.2017
High School Diploma -
Mechanicsburg Area Senior High