Cameron Matthews

Grand Rapids,MI

Summary

Skilled support professional with strong background in troubleshooting, technical assistance, and customer service. Proven to enhance user satisfaction through effective troubleshooting and problem resolution. Known for strong communication skills, reliability, and results-driven approach. Proficient in managing Help Desk operations and enhancing user satisfaction.

Overview

years of professional experience

Work History

IT Technician

Kent ISD

10.2023 - Current

Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
Developed and documented standard operating procedures for consistent IT service delivery across the organization.
Proved successful working within tight deadlines and a fast-paced environment.

Studio Manager/Head Audio Engineer

212 Recording

02.2017 - 06.2023

Cultivated customer loyalty, promoted repeat business and improved sales.
Answered constant flow of customer calls/texts with minimal wait times and managed multiple studio sessions throughout the day.
Offered advice and assistance to customers, paying attention to special needs or wants.
Worked with hundreds of clients, with thousands of projects completed.
Set up, maintain, operate and troubleshoot audio recording equipment.

Machinist

Pro Cam

02.2014 - 04.2015

Completed projects on time and under budget and maintained equipment and tools.
Worked with two other machinists operating a large tool and die machine.

Education

Bachelor of Science - Recording Arts

Full Sail University

Winter Park, FL

02.2017

Skills

Google Workspace
Ticketing Systems
Active Directory

Microsoft Suite
Customer Service
Troubleshooting

Timeline