Anna Martin
Panama City Beach,FL
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
24
24
years of professional experience
Work History
Retail Manager
Guest Services Inc
05.2021 - Current
- Cashier, customer service, Fare Harbor reservations for Shell Island tours
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained and developed new employees for ease of transition into team.
- Exhibited excellent people skills during interaction with employees and customers.
Custodian
Bay County School District
11.2020 - 05.2021
- Clean classrooms throughout the school
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Cashier and Customer Service
Home Depot
11.2020 - 05.2021
- Customer Service, Cashier
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained customer satisfaction with quick and professional handling of product returns.
Customer Service Representative
Campbell Transportation
10.2017 - 10.2020
- McLeod, Customer Service, Appointments
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Dispatcher
L&C Trucking LLC
01.2017 - 09.2017
- Quick Books Pro, Payroll, Dispatching, Accounts Receivable, Accounts Payable, Internet Explorer, Excel
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Office Associate
Harrison Trucking
01.2014 - 12.2016
- Daily Reports, Accounts Payable, Reconciling bank statements, Print customer statements, Updating filing system, Payroll, Federal, State and Local Taxes
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support, addressing routine, and special requirements.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Processed payments and documented account changes for financial accuracy and transparency.
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
Bookkeeper - Tax Preparer
Kwik Tax
12.1999 - 04.2013
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained compliance by adhering to current tax laws and regulations.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Assessed client tax situations to determine best filing options.
Education
High School Diploma -
Cullman High School
Cullman, AL05.1982
Skills
- Quick Books Pro
- Microsoft Excel
- Outlook
- Internet Explorer
- Microsoft Word
- Bookkeeping
- Accounts Payable
- Payroll
- Quickbooks
- Tax Experience
- Accounts Receivable
- General Ledger Reconciliation
- Account reconciliation
- Bank reconciliation
- Journal entries
Timeline
Retail Manager
Guest Services Inc
05.2021 - Current
Custodian
Bay County School District
11.2020 - 05.2021
Cashier and Customer Service
Home Depot
11.2020 - 05.2021
Customer Service Representative
Campbell Transportation
10.2017 - 10.2020
Dispatcher
L&C Trucking LLC
01.2017 - 09.2017
Office Associate
Harrison Trucking
01.2014 - 12.2016
Bookkeeper - Tax Preparer
Kwik Tax
12.1999 - 04.2013
High School Diploma -
Cullman High School