Cameron Mcclean
Houston,TX
Summary
Logistics Specialist with proven expertise in supervising workflows and coordinating dispatch scheduling. Skilled in monitoring transportation and order queues, and preparing logistics reports for operational leaders. Fostered strong relationships with technicians and customers to ensure efficient operations and resolve transit challenges. Trained junior staff to improve departmental practices and operational efficiency.
Overview
1
1
Language
7
7
years of professional experience
Work History
Logistics Supervisor
Sutherland Global Services
Houston, Tx
08.2019 - Current
- Supervised logistics workflows for Sutherland Global client operations.
- Coordinated technician dispatch scheduling with field technicians .
- Monitored dispatch status across transportation and order queues.
- Assigned daily tasks to logistics staff and support agents.
- Prepared logistics reports to inform Sutherland Global operations leaders of workflow status and efficiency.
- Established and maintained professional relationships with field technicians, business support, customers, and sales force.
- Provided oversight to ensure daily operations ran efficiently and effectively.
- Provided training and guidance to junior staff members on best practices within the logistics department.
- Resolved transit issues by effectively liaising with customers and carriers to ensure timely deliveries.
Network Support Specialist
Visible
Houston, Texas
10.2021 - 07.2023
- Troubleshot eSIM activation, SIM provisioning, and device compatibility for Visible customers.
- Resolved wireless connectivity issues using Visible support tools and account records.
- Reviewed signal, coverage, and device settings during network support calls.
- Escalated complex network incidents to Verizon teams and internal support channels.
- Coordinated with support teams to restore service during outages and interruptions.
- Guided users through app-based troubleshooting and self-service account steps.
- Documented customer cases in ticketing systems with clear Visible service notes.
- Explained Visible plans, policies, and technical steps in simple customer language.
- Diagnosed hardware and software faults using established methods; monitored system performance; identified areas for improvement.
- Resolved connectivity issues between servers or users' desktops by utilizing remote desktop connections or telnet sessions.
- Analyzed network traffic patterns to identify malicious activity or anomalous behavior.
- Created technical documentation for network configurations, processes and standards.
- Initiated upgrades of networking switches and firewalls.
- Trained staff on proper use of various applications related to networking activities.
Education
Westside High School
Houston, TexasSome College (No Degree) - Civil Engineering
Lamar University
Beaumont, TXSkills
- Dispatch scheduling
- Logistics planning
- Transportation management
- Route coordination
- Route planning
- Order queue management
- Shipment tracking
- Inventory control
- Distribution management
- Logistics reporting
- Vendor coordination
- Vendor relations
- Vendor negotiations
- Shipping documentation
- Documentation
- Ticketing systems
- Logistics software knowledge
- Process improvement
- Continuous improvement
- Cost reduction
- Procedures compliance
- Team leadership
- Employee training
- Staff training
- Clear communication
- Problem solving
- Conflict resolution
- Attention to detail
- Transportation and materials handling
- Vendor negotiations
- Skilled in [software]
- Continuous improvement
- Logistics software knowledge
- Documentation
- Shipping documentation
Accomplishments
- Top quality 4 yrs in a row
- Top schedule adherence 7 years in a row
- Sutherland Hero (voted by peers/colleagues)
- Least errors per quarter (logistics based)
- Highest network tickets resolved(Visible)
- Most De-escalated customer experiences
Affiliations
- Music
- Fashion
- Video Games
- Lego Building
Languages
English
Full Professional
References
References available upon request.
Timeline
Network Support Specialist
Visible
10.2021 - 07.2023
Logistics Supervisor
Sutherland Global Services
08.2019 - Current
Westside High School
Some College (No Degree) - Civil Engineering
Lamar University