Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Driving Associate
Guardian Logistics Solutions
12.2022 - Current
Generated consistent referrals and repeat business by providing friendly and fast service.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Communicated with dispatchers and other personnel to coordinate transportation schedules.
Cleaned vehicle regularly to maintain professional appearance.
Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Delivered goods and products to customer on time and in excellent condition.
Drove safely in various weather and road conditions to avoid accidents.
Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Loaded and secured items in trucks to avoid damage to parcels during delivery.
Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
Minimized liability by consistently following road rules when driving.
Coordinated efficient routes to avoid delays and optimize schedules.
Kitchen Manager/Head Chef
Troy's Fresh Kitchen
02.2020 - 12.2022
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Verified prepared food met standards for quality and quantity before serving to customers.
Motivated staff to perform at peak efficiency and quality.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Checked and tested foods to verify quality and temperature.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Oversaw food preparation and monitored safety protocols.
Developed kitchen staff through training, disciplinary action, and performance reviews.
Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Maximized quality assurance by completing frequent line checks.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Developed unique events and special promotions to drive sales.
Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Shift Manager
Starbucks
10.2016 - 04.2020
Kept employees operating productively and working on task to meet business and customer needs.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Assisted in organizing and overseeing assignments to drive operational excellence.
Cooperated with coworkers to improve customer experience and manage storefront.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Tracked receipts, employee hours, and inventory movements.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Excelled in every store position and regularly backed up front-line staff.
Education
High School Diploma -
Merrimack High School
Merrimack, NH
06.2018
Skills
Basic Mathematical Calculations
Customer Service
Legal Requirements
Condition Reports
Driving and Transportation
Workplace Safety
Business Management
Verbal and Written Communication
Team Goals
Inventory Organization
Self Taught Multi Instrumentalist
Over ten years of hard work and dedication to my passion.
Timeline
Driving Associate
Guardian Logistics Solutions
12.2022 - Current
Kitchen Manager/Head Chef
Troy's Fresh Kitchen
02.2020 - 12.2022
Shift Manager
Starbucks
10.2016 - 04.2020
High School Diploma -
Merrimack High School
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