Aniyah Brown
Carrollton,Georiga
Overview
4
4
years of professional experience
Work History
Production Worker
Decostar
Carrollton, GA
05.2023 - Current
- Carefully pulled, and packed goods from automated machine
- Inspect finished products for defects and ensured of satisfactory goods
- Performed general up keeping and cleaning of work area
- Properly handled goods to minimize scrap numbers
- Responsible for properly labeling each part to ensure of accurate inventory counts
Political Survey Agent
California Marketing Group
Remote , GA
04.2023 - Current
- Responsible for making outbound calls to conduct political polls
- Accurately reading verbatim survey questions and scripts while using pronunciation skills
- Maintain 40/50 calls per hour
- Ensure polite tone and voice when speaking to each and every customer
- Meeting hourly survey goal of 80% or higher
- Communicate daily through chat with supervisors to be informed of agent placement
Collections Specialist
Navient
Remote, GA
03.2023 - 04.2023
- Advised customers of account details with attempts to collect account balances
- Provided empathetic customer service to every caller while advising of account details and balance
- Notated accurate notes and codes on customers account to ensure proper account activity for future references
- Arranged and negotiated payment plans and settlement options if requested by the customer
- Operated multiple systems to locate and provide proficient account information
- Assessed 30/40 calls a day while maintaining interpersonal skills and ability to work independently during high call volumes
- Meet and over achieved monthly goals for bonuses
Assistant Manager
Rue 21
Carrollton , GA
04.2022 - 12.2022
- Demonstrated passion for the customer experience with the expertness to solve problems while also maintaining a high level on empathy
- Communicated daily through calls and emails providing timely and accurate information while using high quality written communication and giving empathetic service
- Worked with a cross-functional team of 15+ employees and coordinated with higher management to drive changes that can improve business and revenue
- Processed and maintained employee payroll records such as adjusting time cards on a day-to-day to ensure 100% accuracy weekly
- Prioritized all procedures for cash handling and deposits nightly to eliminate loss prevention
- Collaborated and trained the team to deliver top-notch customer service by working on factual based scenarios
- Analyzed previous yearly sales with YTD and conversion reports to improve the business and meet daily goals
- Advocated time to time technical issues to determine course of action
Shift Manager
Atlantic Star Foods LLC
Carrollton, GA
12.2020 - 04.2022
- Maintained high standards of customer service while maintaining detail accuracy with efficient execution during high-volume, fast paced operations
- Increased daily sales by implementing passion and empathy for the customer while upselling and promoting product
- Managed daily work flow by exemplifying authority and leadership while also making customer satisfaction the #1 priority
- Adhered to all relevant safety protocols, proper sanitation guides, and health procedures
- Ensured 100% accuracy of cash on hand at shift change and closing for daily deposit and bank statements
- Monitored daily inventory to ensure proper stocking and up keeping of guest needs
Education
High School Diploma -
Carrollton High School
Carrollton, GA05.2020
Skills
- Account Management
- Data Analysis
- Customer Service
-Technical Skills
-Computer Literacy
-Data Entry
-Collections
-Project Management
-Active Listening
-Interpersonal
-Communication skills
-Training and Development
Timeline
Production Worker
Decostar
05.2023 - Current
Political Survey Agent
California Marketing Group
04.2023 - Current
Collections Specialist
Navient
03.2023 - 04.2023
Assistant Manager
Rue 21
04.2022 - 12.2022
Shift Manager
Atlantic Star Foods LLC
12.2020 - 04.2022
High School Diploma -
Carrollton High School
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