Dynamic Human Resources Specialist with a proven track record at Amada Senior Care, excelling in talent acquisition and employee onboarding. Skilled in HRIS applications and conflict resolution, I enhanced recruitment efficiency and improved employee satisfaction through strategic policy development and training initiatives, fostering a positive workplace culture.
Overview
9
9
years of professional experience
Work History
Human Resources Specialist
Amada Senior Care
11.2023 - Current
Facilitated onboarding processes for new employees, ensuring smooth integration into the organization.
Developed and maintained employee records using HRIS software, enhancing data accuracy and accessibility.
Assisted in implementing training programs, promoting professional development among staff members.
Conducted employee surveys to gather feedback, identifying areas for improvement in workplace environment.
Managed benefits administration, providing support to employees regarding inquiries and processing claims.
Collaborated with management to ensure compliance with labor laws and company policies, mitigating potential risks.
Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
Streamlined recruitment processes, expediting the hiring of qualified candidates.
Human Resources Coordinator
The Gund Company
07.2023 - 10.2023
Coordinated recruitment processes to enhance candidate experience and streamline onboarding procedures.
Managed employee records using HRIS, ensuring compliance with data privacy regulations.
Developed training materials to support employee development initiatives and improve retention rates.
Assisted in performance management processes, facilitating feedback sessions between managers and employees.
Collaborated with cross-functional teams to align HR policies with organizational goals and culture.
Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
Recruiter
LAUNCH Technical Workforce Solutions
01.2022 - 03.2023
Conducted candidate sourcing through job boards and social media platforms.
Facilitated initial interviews, assessing candidate qualifications and fit.
Collaborated with hiring managers to define role requirements and expectations.
Developed and maintained candidate pipelines for various positions.
Provided training sessions for interview techniques to hiring staff.
Implemented strategies to enhance employer branding and attract top talent.
Coordinated onboarding processes for new hires, ensuring a smooth transition.
Utilized applicant tracking systems to manage recruitment processes efficiently.
Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
Leveraged LinkedIn recruiter tool to broaden network connections and identify passive candidates.
Customer Service Representative
Castle Autotmotive Group
10.2016 - 01.2022
Resolved customer inquiries through effective communication and problem-solving skills.
Collaborated with team members to enhance service delivery and customer satisfaction.
Documented interactions in CRM system, ensuring accurate records for follow-up actions.
Monitored customer feedback to identify areas for process improvement and service enhancement.
Facilitated conflict resolution by employing active listening techniques and empathy towards clients' needs.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Human Resources Assistant
Castle Automotive Group
09.2019 - 09.2020
Coordinated recruitment processes, ensuring timely communication with candidates and hiring managers.
Managed employee onboarding, facilitating training sessions and orientation programs for new hires.
Maintained accurate employee records, ensuring compliance with company policies and legal regulations.
Assisted in benefits administration, responding to employee inquiries regarding health plans and retirement options.
Developed training materials to enhance employee skills and promote continuous professional development.
Collaborated with cross-functional teams to address employee relations issues and foster positive workplace culture.
Answered and redirected incoming phone calls for office.
Supported HR Manager in strategic planning sessions focused on organizational development and growth.