Cameron Otto
Belchertown,MA
Summary
B.S. Mathematics graduate seeking an entry-level role leveraging quantitative and operational skills (data/operations analyst, actuarial/analyst assistant, logistics coordinator). Strong customer-service background in high-volume retail and hands-on operations experience.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Home Depot
04.2024 - Current
- Primary contact at a busy service desk: resolve product issues, returns/exchanges, and delivery discrepancies while maintaining positive outcomes.
- Assess customer needs, recommend products/services, and support store sales/credit offerings.
- Manage multiple concurrent tasks (in-person customers, phone inquiries, interdepartmental coordination) and identify opportunities for process improvement based on customer feedback.
Order Fulfillment Associate
Big Y (MyPicks Center)
05.2022 - 08.2023
- Picked, packed, inspected, and staged online grocery orders for regional delivery; verified accuracy and coordinated loading to meet schedules.
Construction Laborer
Magnum Services
07.2021 - 01.2022
- The company worked on gas station maintenance & construction. I helped perform excavation, site prep, and hand-tool operations; consistently worked 50+ hours/week and adhered to safety procedures.
Education
B.S. - Mathematics
Westfield State University
07-2025
High School -
Belchertown High School
Belchertown, MA05-2020
Skills
- Quantitative & analytical: probability, statistics, econometrics, operations research
- Tools: Excel (functions, pivot tables); quick to learn R, Python, SQL
- Operations & logistics: order fulfillment, staging/loading coordination, process consistency
- Customer-facing: conflict resolution, product guidance, returns/exchanges, clear communication
- Soft skills: problem solving, time management, multitasking in fast-paced settings
Timeline
Customer Service Associate
Home Depot
04.2024 - Current
Order Fulfillment Associate
Big Y (MyPicks Center)
05.2022 - 08.2023
Construction Laborer
Magnum Services
07.2021 - 01.2022
B.S. - Mathematics
Westfield State University
High School -
Belchertown High School