Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Cameron Owens

Houston,TX

Summary

Goal-oriented customer service personal with five years background in management and customer service. Core competencies include personal engagement, highly resourceful and flexible as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. A quick learner who can absorb new ideas and can thrive under pressure. Proactive and organized with passionate commitment to first-rate patient care. Specialized knowledge in health and human care and emergency care. Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries.

Overview

13
13
years of professional experience

Work History

Physician Substitute

Octapharma Plasma Center
11.2021 - Current
  • Teamed with other physicians, specialists, and health care providers to provide well-rounded care for complex cases.
  • Interviewed patients concerning physical complaints, discussed symptoms, asked questions, and suggested treatment options.
  • Evaluated patient histories, complaints, and current symptoms.
  • Diagnosed and treated patients suffering from chronic conditions.
  • Provided emergent medical care and treatment for life-threatening injuries and illnesses.
  • Thoroughly examined patients and elicited medical history data to use in assessing health and identifying conditions.
  • Advised patients and community members concerning diet, activity, hygiene and disease prevention.
  • Administered specialized treatment for multiple patients daily.

Courier

Darnell Courier LLC
05.2021 - Current
  • Drove safely at all times to avoid accidents and harm.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Followed company policies and procedures during shift.
  • Logged delivery information in tracking systems to enable real-time delivery status.
  • Utilized GPS navigation systems to navigate faster routes.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Fastened chains, straps, covers, and binders to secure load during transit.

Emergency Medical Technician

First Aid & CPR Certified, Emergency Medical Services, Dalia Ambulance Services
10.2020 - 10.2021
  • Respond to 911 calls for emergency medical assistance, such as cardiopulmonary resuscitation (CPR) or bandaging a wound
  • Assess a patient’s condition and determine a course of treatment
  • Provide first-aid treatment or life support care to sick or injured patients
  • Transport patients safely in an ambulance
  • Transfer patients to the emergency department of a hospital or other healthcare facility
  • Report their observations and treatment to physicians, nurses, or other healthcare facility staff
  • Document medical care given to patients
  • Inventory, replace, and clean supplies and equipment after use

Investigator

Child Protective Services
12.2018 - 04.2020
  • Responds quickly in crisis situations involving children who may be in an abusive or neglectful situation
  • Sometimes these situations can be dangerous
  • Conducts forensic investigations of reports of abuse/neglect to children to determine if abuse or neglect occurred and conducts assessments to determine the current or future risk of harm to children
  • Observes children for signs of any harm and assess the signs to determine if they are the result of abuse or neglect
  • This could involve children with serious injuries and child fatalities
  • Interviews people in the case such as the parents, caregivers, person who reports the concern, family members, and others familiar with the family situation
  • This may include medical staff, teachers, law enforcement, etc
  • Assesses child safety and takes the necessary actions to protect the child as appropriate
  • This could include removing a child from their family
  • Talks frankly and objectively with families about matters they may consider personal and private, such as parenting decisions and actions, sexual abuse, income, money management, and personal relationships
  • Determines action to be taken to remove or to reduce an immediate threat to the safety of a child to include working with families to identify family members who can assist with keeping the child safe, testifying in court to seek emergency protective services, placing children in substitute care, referring family for immediate crisis intervention therapy or other community resources
  • Documents all relevant and appropriate information gathered during the investigation and completes all required forms accurately and in a timely manner
  • Gathers family and kinship information to support the child in a placement, should the child be placed in DFPS custody
  • Participates in a regular on-call rotation that requires response to situations of abuse/neglect after normal business hours including overnight and weekend
  • Develops and maintains effective working relationships with law enforcement officials, judicial officials, legal resources, medical professionals, and the community
  • Works under constant deadlines that require prioritizing tasks and the ability to work flexible hours
  • Maintains a balance of objectivity and empathy for families living in stressful and crisis situations.

Management Trainee

Enterprise
02.2018 - 02.2019
  • Use company approved sales and service techniques when determining customer needs
  • Offer optional products to meet customer wants and needs
  • Prepare all rental and return documents accurately and completely
  • Qualify each customer using our company rental requirement guidelines
  • Provide customers assistance with directions, maps, local area information, appropriate service information, etc
  • Review rental parameters with all customers to ensure a complete understanding of our rates and service charges
  • Ensure that the return date and time on the rental agreement is accurate
  • Review all charges at the time of vehicle return
  • Prepare the Rental Agreement Folder with all required information
  • Answer the phones to assist customers in a friendly, helpful and prompt manner
  • Assist customers by effectively resolving all customer service issues
  • Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Assistant General Manager

Fitness Connection
10.2016 - 02.2018
  • Generate sales leads through member referrals, networking, formal presentation, public demonstrations, and phone calls
  • Maintain and manage sales prospecting systems
  • Promote and sell as directed other services and products, such as personal training and supplements
  • Assume responsibility for developing selling skills in sales staff
  • Prepare for, attend and actively participate in sales meetings
  • Assist General Manager in making sure the sales staff is adhering to the Company’s policies and procedures
  • Assist with operational duties are requested by management including hiring, training, scheduling and managing sales staff
  • Continually motivates sales staff and monitor their production levels against goal by using the established protocols and sales systems.

Fedex Dock Worker

Fedex Freight Inc, Fedex Freight
08.2010 - 06.2015
  • Operated freight handling equipment in a safe and responsible manner
  • Reported damaged packages to supervisor promptly
  • Assisted customers with package transport as necessary
  • Transported freight to various facility locations
  • Ensured freight description matched accompanying documents
  • Performed a variety of freight handling tasks on a regular basis
  • Positioned packages to maximize truck space usage
  • Maintained organized work space at all times.

Education

Bachelor of Science - Health, Human Performance

Austin Peay State University
05.2015

High School Diploma -

Collierville High School
05.2010

Skills

  • Judgment and Decision Making
  • Critical Thinking
  • Time Management
  • Customer and Personal Service
  • Management of Personnel Resources
  • Strong Leadership Skills
  • Efficient in Microsoft Office Programs
  • Brand Loyalty
  • Marketing Initiatives
  • Risk Management
  • Motor Vehicle Safety
  • Document Delivery

Additional Information

  • AWARDS/RECOGNITIONS , Dean’s List-Fall 2012 & Spring 2013

Timeline

Physician Substitute

Octapharma Plasma Center
11.2021 - Current

Courier

Darnell Courier LLC
05.2021 - Current

Emergency Medical Technician

First Aid & CPR Certified, Emergency Medical Services, Dalia Ambulance Services
10.2020 - 10.2021

Investigator

Child Protective Services
12.2018 - 04.2020

Management Trainee

Enterprise
02.2018 - 02.2019

Assistant General Manager

Fitness Connection
10.2016 - 02.2018

Fedex Dock Worker

Fedex Freight Inc, Fedex Freight
08.2010 - 06.2015

Bachelor of Science - Health, Human Performance

Austin Peay State University

High School Diploma -

Collierville High School

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Cameron Owens