Cameron Pickens
Brooklyn,NY
Summary
Dynamic Office Administrator with proven expertise in administrative support and office management, honed at FDNY Bureau of Investigations and Trials. Excelled in customer engagement and database entry, ensuring seamless operations and client satisfaction. Skilled in time management and adept at leveraging verbal communication for effective problem-solving, significantly enhancing office efficiency.
Overview
6
6
years of professional experience
Work History
Office Administrator
FDNY Bureau of Investigations and Trials
06.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Call Center Representative
ADP (Robert Half Staffing Agency)
07.2021 - 09.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
Building Attendant
NYU Lagone Medical Center
11.2021 - 09.2022
- Maintained a safe environment for building occupants by promptly addressing hazards and reporting issues to management.
- Upheld company standards for quality control by conducting regular checks on completed tasks and making adjustments as needed for optimal results.
- Ensured compliance with safety protocols during events, minimizing risk for attendees and staff alike.
- Collaborated with other staff members to maintain a positive work environment and address concerns or issues promptly.
Paraprofessional
Horizon Health Care
08.2018 - 07.2019
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Education
Diploma -
Professional Pathways High School
06.2016
Skills
- Administrative Support
- Time Management
- Office Administration
- Database entry
- File Organization
- Document Management
- Verbal Communication
- Customer Engagement
Timeline
Office Administrator
FDNY Bureau of Investigations and Trials
06.2023 - Current
Building Attendant
NYU Lagone Medical Center
11.2021 - 09.2022
Call Center Representative
ADP (Robert Half Staffing Agency)
07.2021 - 09.2023
Paraprofessional
Horizon Health Care
08.2018 - 07.2019
Diploma -
Professional Pathways High School
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