CAMERON PIRES
Waipahu,Hawaii
Summary
Dynamic and detail-oriented professional with extensive experience at the University of Hawai'i at Mānoa Bookstore. Proven track record in enhancing customer relations and optimizing inventory management. Skilled in training staff and analyzing sales data to drive product selection, while maintaining an upbeat and positive demeanor in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Bookstore Clerk
University of Hawai'i at Mānoa Bookstore
Honolulu, HI
01.2022 - Current
- Manage store operations in the absence of the manager, including opening and closing procedures and cash management.
- Utilize social media platforms to promote upcoming events held at the bookstore.
- Provide customer service by answering questions about products and services offered by the bookstore.
- Place special orders for customers when requested items were not available in store.
- Promptly responded to inquiries and requests from prospective and current customers.
- Train new staff members on the proper operating procedures of the bookstore.
- Receive merchandise shipments from vendors, verified contents against invoices, and stocked shelves accordingly.
- Analyze sales data to determine trends in customer preferences and adjust product mix accordingly.
- Collaborate with faculty/staff to determine relevant textbooks and learning materials based on course.
- Identified material and merchandise to be ordered and selected vendors best suited to meet purchase requirements.
- Review financial statements and sales or activity reports to measure productivity or goal achievement.
Bookstore Customer Service Associate
University of Hawai'i, Mānoa Bookstore
Honolulu, HI
06.2018 - 05.2021
- Train personnel regarding operating procedures, store policies and services.
- Resolve issues over the phone with customers daily.
- Promptly responded to inquiries and requests from prospective and current customers.
- Facilitate inter-departmental communication to effectively provide customer support.
- Maintain up-to-date knowledge of product and service changes.
- Provide high level of customer service, sales support, and cashiering assistance. Assist with various store operations.
Front Desk Receptionist
Outrigger Canoe Club
Honolulu, HI
12.2017 - 06.2018
- Greet persons entering the establishment, determine nature and purpose of visit, and direct them to specific destinations.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Receive payment and record receipts for services.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Carefully transcribed phone messages and relayed to appropriate personnel.
- Confirmed relevant guest information and payment methods to prevent fraud.
Scheduling Student Assistant
University of Hawaii At Mānoa Scheduling Office
Honolulu, HI
09.2016 - 12.2016
- Editing, inputting, canceling, and adjusting university course times, room capacities, and locations.
- Scheduling review sessions.
- Review paperwork.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Verified system information for accuracy and integrity and filled in gaps by conducting research and reaching out to the proper personnel.
Education
Bachelor of Arts - Major in Economics
University of Hawai'i At Mānoa
Honolulu, HI05.2021
Skills
- Team-oriented and Cooperative
- Critical thinking
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Verbal and Written Communication
- Strong Analytical and Problem-Solving Skills
- Computer and Internet Skills
- Proficient in Microsoft Word and Microsoft Excel
- Cash Register Operations
- Customer Relations
- Sales Processing
- Inventory Management
- Employee Training
- Textbook Sales
Activities and Interests
Coaching: Head Boys JV Bowling Coach at Iolani High School.
Travel: Planning to travel to different countries to explore and learn about different cultures.
References
References available upon request.
Timeline
Bookstore Clerk
University of Hawai'i at Mānoa Bookstore
01.2022 - Current
Bookstore Customer Service Associate
University of Hawai'i, Mānoa Bookstore
06.2018 - 05.2021
Front Desk Receptionist
Outrigger Canoe Club
12.2017 - 06.2018
Scheduling Student Assistant
University of Hawaii At Mānoa Scheduling Office
09.2016 - 12.2016
Bachelor of Arts - Major in Economics
University of Hawai'i At Mānoa
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