Cameron Plumlee
Waitress
Hixson,TN
Summary
Reliable employee seeking server position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Home Health Care Aide
KHHC
Chattanooga, TN
01.2021 - 10.2022
- Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns.
- Supervised daily activities and provided assistance to staff.
- Maintained positive working relationships with referral sources to promote business services.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Consistently met demands of clients by providing sufficient numbers of direct care providers.
- Reviewed and audited relevant reports and processes to support quality while identifying and addressing staff training needs.
- Facilitated calls to and from field staff to resolve issues and address concerns.
- Assisted disabled clients to support independence and well-being.
- Administered medications to patients and remained vigilant for negative side effects.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Chattanooga Billiards Club
Server
Chattanooga, TN
03.2022 - 08.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server Shift Leader
Hammer Head Bar & Grille
Myrtle Beach, SC
01.2016 - 12.2017
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Managed scheduling for 20 servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Cultivated warm relationships with regular customers.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks and trained new staff.
- Kept updated knowledge of menu and promotions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA 03.2012 - 01.2014
Associate of Occupational Studies in Esthetics - Master Aesthetician
Chattanooga College - Med. & Dental Tech Careers
Chattanooga, TN 01.2020 - 07.2022
Skills
First aid and safety
Patient care
First Aid/CPR
Decision-Making
Organization and Time Management
Attention to Detail
Dependable and Responsible
Hospitality service expertise
Upselling techniques
Human resource management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Chattanooga Billiards Club
Server
03.2022 - 08.2022
Home Health Care Aide
KHHC
01.2021 - 10.2022
Associate of Occupational Studies in Esthetics - Master Aesthetician
Chattanooga College - Med. & Dental Tech Careers
01.2020 - 07.2022
Server Shift Leader
Hammer Head Bar & Grille
01.2016 - 12.2017
High School Diploma -
Penn Foster Career School
03.2012 - 01.2014