CAMERON PORTILLO
San Antonio,TX
Summary
Seasoned Specialist offering 3+ years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.
Overview
3
3
years of professional experience
Work History
Specialist
Hear USA
Monterey Park, CA
11.2021 - Current
- Contributes to meeting or exceeding center budget through effective outbound calls, proper scheduling, and schedule management
- Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service
- Exercised versatility in fast-paced, agile work environments.
- Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements
- Exercise confidentiality as it relates to all business and patient information
- Works within a team environment with other members of the center staff to achieve goals established by Regional and Corporate management personnel
- Conducted patient intake interviews to collect medical information and insurance details.
Medical Front Desk Receptionist (Hear USA)
HirePro Health
Monterey Park, CA
06.2021 - 11.2021
- Answering phones and forwarding calls to the appropriate party, or taking down messages for forwarding later
- Collecting patient information and providing it to relevant medical leads Tracking availability and preparing patients before their appointments Informing medical staff when a patient has arrived or is waiting Ensuring that each patient has the proper documentation and sign-in sheets Handling correspondence and file transfers Checking on staff throughout the day
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Education
GED -
Mark Keppel High School
06.2016
Some College (No Degree) -
Los Angeles Trade Technical College
Los Angeles, CASkills
- Data Entry
- Product and service knowledge
- Appointment scheduling
- Health Insurance
- Situational Analysis
- Customer Relations
- Issue Research
- Documentation Management
Languages
Spanish
Limited
Timeline
Specialist
Hear USA
11.2021 - Current
Medical Front Desk Receptionist (Hear USA)
HirePro Health
06.2021 - 11.2021
GED -
Mark Keppel High School
Some College (No Degree) -
Los Angeles Trade Technical College
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