Years as Store Manager
Cameron Pozo
Dallas,TX
Summary
Dynamic and results-driven hospitality and luxury retail professional with extensive experience in managing high-performing teams, optimizing operations, and delivering exceptional client experiences. Award-winning leader skilled in training and mentoring staff, fostering client relationships, and driving business growth in fast-paced, customer-centric environments. Adept at event management, operational excellence, and cultivating a polished, welcoming atmosphere that aligns with brand values.
Overview
10
10
19
19
Years in Customer Service
Skills
- Luxury Client Experience
- Upselling and Cross-Selling
- Team Leadership and Mentorship
- Customer relationship management (CRM)
- Conflict Resolution
- Multi-tasking
- Hospitality Training and Development
- Event Planning and Execution
- Visual Merchandising Strategy
- Operational Efficiency
- Inventory Management
- Cross-functional Collaboration
Accomplishments
- Store Leader of the Year FY23 (Stuart Weitzman): Achieved all KPIs while managing store downsizing, construction challenges, and reduced inventory capacity.
- Spearheaded client outreach initiatives, ranking top 5 stores for outreach sales percentage at Stuart Weitzman.
- Increased conversion by 20% and sales by 23% year-over-year during significant operational constraints (Stuart Weitzman).
- Developed and implemented a comprehensive "Client Journey" guide to enhance customer experience, and conducted training sessions across all company locations to ensure consistent adoption and execution (Melisssa Shoes).
- Opened and managed a luxury pop-up store in Venice Beach, CA, driving exceptional results, doubling sales expectations (Melissa Shoes).
Work History
Assistant General Manager
PRADA
12.2024 - Current
- Rebuilt and created strong relationships with Neiman Marcus management and sales associates as well as with the new PRADA Northpark boutique to drive seamless collaboration between all three stores.
- Identified and executed opportunities to improve operational processes and procedures to enhance efficiency and the client experience.
- Oversaw the resolution of complex Neiman Marcus client issues, earning a better reputation for the store for going above and beyond to ensure satisfaction.
Store Manager
Stuart Wetizman
01.2020 - 12.2024
- Managed two locations simultaneously, including retail and outlet, achieving top-tier KPIs across both stores.
- Hired, trained, and promoted team members to leadership roles, fostering a culture of growth.
- Navigated operational challenges during construction, increasing sales by 23% and conversion by 20%.
- Ranked top 5 door in outreach percentage with a 28% influence sales.
Store Manager
Alex And Ani
08.2019 - 12.2019
- Optimized merchandise displays and rotations to highlight new products and promotions, driving sales and enhancing the customer experience.
- Reduced shrinkage and minimized Loss Prevention risks by implementing proactive inventory monitoring and team collaboration strategies.
- Maintained high team morale and productivity during the store’s final operational month, fostering a positive work environment under challenging circumstances.
Store Manager
Melissa Shoes USA
11.2015 - 08.2019
- Designed and implemented a company-wide "Client Journey" guide to streamline customer experience and improve service consistency.
- Increased conversion rates by 7% within three months through coaching and team development.
- Introduced operational practices that became company-wide standards, including client outreach initiatives.
Key Holder & Visual Merchandising Lead
Stuart Weitzman
06.2015 - 11.2015
- Consistently achieved 30% of store sales volume through personalized client outreach, suggestive selling, and delivering exceptional service.
- Collaborated with stockroom management to resolve inventory challenges and address customer inquiries promptly.
- Executed merchandising strategies aligned with Visual Merchandising Manager directives to optimize store layout and drive sales performance.
Sales Supervisor
Vince Camuto
12.2013 - 05.2015
- Designed and implemented a client outreach program to give the team and management better tools to keep track of their progress and success.
- Partnered with the Store Manager to execute strategic visual merchandising plans, prioritizing bestsellers and optimizing inventory turnover.
- Consistently contributed 15-20% of monthly store sales goals through personalized service and targeted client outreach.
Sales Associate
Ann Taylor
07.2013 - 11.2013
- Appointed Holiday Lead to manage the sales floor during peak periods, ensuring smooth operations and exceptional customer service.
- Assisted customers with product selection, merchandise inquiries, and returns, consistently upholding store policies and standards.
- Maintained professionalism and a calm demeanor in high-stress, fast-paced environments, effectively resolving customer issues.
Event Staff and Banquet Server
Gateway Hotel & Conference Center
07.2012 - 07.2013
- Helped create memorable experiences by providing exceptional customer service to all guests and escalated concerns where needed.
- Anticipated potential problems before they arose, proactively addressing them to minimize disruptions in event proceedings.
- Supported catering staff in providing quality food service for guests during events, maintaining cleanliness and organization.
Event Staff
Iowa State University Alumni Center
12.2011 - 05.2012
- Maintained high hospitality standards throughout setup, execution, and cleanup phases.
- Supervised room setups and event operations, coordinating logistics to meet event requirements.
- Collaborated with event organizers to address on-site needs and ensure a positive guest experience.
Timeline
Assistant General Manager
PRADA
12.2024 - Current
Store Manager
Stuart Wetizman
01.2020 - 12.2024
Store Manager
Alex And Ani
08.2019 - 12.2019
Store Manager
Melissa Shoes USA
11.2015 - 08.2019
Key Holder & Visual Merchandising Lead
Stuart Weitzman
06.2015 - 11.2015
Sales Supervisor
Vince Camuto
12.2013 - 05.2015
Sales Associate
Ann Taylor
07.2013 - 11.2013
Event Staff and Banquet Server
Gateway Hotel & Conference Center
07.2012 - 07.2013
Event Staff
Iowa State University Alumni Center
12.2011 - 05.2012
Some College - Interdisciplinary Design Studies
Iowa State University
High School Diploma -
Linn-Mar High School
Education
Some College - Interdisciplinary Design Studies
Iowa State University
Ames, IA07.2013
High School Diploma -
Linn-Mar High School
Marion, IA05.2009
Languages
Spanish
Professional Working
Interests
Event Planning
Interior Design
Fashion & Styling
Home Organization
Entrepreneurship
Early Child Development
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