Cameron Radecki
El Paso,Texas
Summary
Driven professional with a diverse background spanning from Airframes Mechanic in the Marine Corps to customer-focused roles at AT&T and Pet's Barn. Excelled in troubleshooting, customer service, and achieving over 90% satisfaction rates through effective problem resolution and product knowledge. Skilled in fostering client relationships and streamlining processes for enhanced operational efficiency.
Skilled Aircraft Mechanic knowledgeable in all areas of [Type] aircraft. Adept at performing in-process and final aircraft inspections with commitment to unfailing accuracy and safety.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Airframes Mechanic
Marine Corps
07.2020 - Current
- Coordinated parts and material requisitions to expedite aircraft maintenance and repairs.
- Recorded inspection and maintenance actions using log books, computer terminals and other technical applications.
- Rigged and adjusted flight controls.
- Reduced downtime for aircraft by performing timely and accurate troubleshooting of mechanical issues.
- Recorded maintenance actions in aircraft logbooks.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Improved aircraft safety by conducting thorough inspections and identifying defects in airframe components.
- Enhanced maintenance efficiency by implementing streamlined procedures for routine checks and repairs.
Customer Loyalty Representative
AT&T
09.2019 - 04.2020
- Actively listened to customers'' concerns while empathizing with their situation, leading to higher levels of satisfaction.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Boosted customer satisfaction by effectively addressing concerns and providing prompt resolutions.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed new strategies for customer retention activities.
- Adhered to appropriate legal scripting when required.
- Conducted thorough research into account history when resolving complex issues, ensuring a comprehensive solution was provided.
- Investigated and resolved accounting, service and delivery concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Sales Associate
Pet's Barn
02.2019 - 08.2019
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Franklin High School
El Paso, TX07.2018
Skills
- Troubleshooting
- Sheet Metal Fabrication
- Sealant Application
- Aircraft mechanics
- Grease and Lubricant Application
- Safety Procedures
- Flight Control Surface Repair
- Composite Fabrication
- Military maintenance requirements
- Hydraulic systems maintenance
- Troubleshooting skills
- Tooling knowledge
- Parts Fabrication
- Ground Support Equipment
- Power Tools
- Rivet installation
- Wing mechanics
- Fastener Installation
- Painting and finishing
- Attention to Detail
- Damage Assessment
- Safety protocol knowledge
- Compliance standards
- Precision measuring tools
- Sheet metal work
- Landing Gear Maintenance
- Brake Systems
- Component Replacement
- Tool management
- Time Management
- Critical Thinking
- Organizational Skills
- Cultural Awareness
- Calm Under Pressure
- Organization
- Basic Math
- Conflict Resolution
- Remote Office Availability
- Analytical and Critical Thinking
- Self-Directed
- Team Management
- Dependable and Responsible
- Verbal Communication
- Written Communication
- Following scripts
- Goal-Oriented
- Brand representation
- Sales and Upselling
- Product Sales
- Account Management
- Promotional support
- Retail store support
- Sales expertise
- Conflict Mediation
- Customer Account Management
- Understanding Customer Needs
- Account Updates
- Sales Transactions
- Administrative and Office Support
- Office equipment proficiency
- Strategic sales knowledge
- Cross-selling techniques
- Sales Quota Achievement
- Product Recommendations
- Upselling strategies
- Relationship Building
- Multi-line phone talent
- Issue and Complaint Resolution
- Customer Service
- MS Office
- De-Escalation Techniques
- Service standard compliance
- Billing Adjustments and Refunds
- Understanding of sales retention
- Problem Resolution
- Microsoft Office
- Customer service experience
- Calm and Professional Under Pressure
- Needs Assessment
- Customer service background
- Customer Retention Strategies
- Retention strategies knowledge
- Negotiation Tactics
- Sales Development
- Verbal/written communication
- Reliable and Responsible
- Cash Drawer Management
- Informed Product Selections
- Cash Register Operation
- Merchandising and Display
- Customer Assistance
- Dispute Mediation
- Money Handling
- Merchandise Display
- Brand Promotion
- Store Organization
- Product Knowledge
- Sales floor organization
- Policy and Procedure Adherence
- Stocking and Receiving
- Product and Service Sales
- Problem-solving skills
- Basic Mathematics
- Product Promotions
- Multi-tasking strength
- Strong Communication and Interpersonal Skills
- Decision-Making
- Cash Handling
- Problem-Solving
- Speech Clarity
- Inventory Management
- Cash Handling Accuracy
- Sales and Promotions
- Excellent people skills
- Building Customer Loyalty
- Product Demonstrations
- Excellent Written and Verbal Communication
- Exceptional customer service
- Honest and Dependable
- Exceeding Customer Expectations
- Flexible Hours
- Persuasion techniques
- Store Opening and Closing
- Complex Problem-Solving
- Merchandising understanding
- Display Setup
- Professional Demeanor
- Store Policies and Procedures
- Security Practices
- Goal-Driven
Timeline
Airframes Mechanic
Marine Corps
07.2020 - Current
Customer Loyalty Representative
AT&T
09.2019 - 04.2020
Sales Associate
Pet's Barn
02.2019 - 08.2019
High School Diploma -
Franklin High School
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