Summary
Overview
Work History
Education
Skills
Highlights Interests
Timeline
Generic
Cameron Rich

Cameron Rich

Client Success Manager
4855 W Tower Heights Drive, Riverton,UT

Summary

Over 20 years of experience as a seasoned Client Success Manager and Project Manager in the telecommunications industry. Proven track record of successfully managing and controlling clients' IT infrastructure. Expertise in hardware and software distribution, operating systems, Unified Communications as a Service (UCAAS), Software as a Service (SAAS), and project management. Visionary leader skilled in onboarding and deploying new clients, defining processes, and meeting user needs. Proficient in handling escalated client issues, including Service Level Agreements (SLAs), license management, software distribution, device management, and mobile device management. Managed clients such as Fidelity, Waste Management, GAP, Foot Locker, BCFS, Stratum Health, and Pruitt Health. Comprehensive understanding of the telecommunications industry from work experience in both the Wireline and Wireless sides with MetTel and as a Government Account Manager with CenturyLink. Passed GSA U.S. General Services Administration exam with MetTel to work with Federal accounts. Extensive experience equivalent to a bachelor's degree.

Overview

25
25
years of professional experience

Work History

Client Success Manager/Project Manager

MetTel
01.2018 - Current
  • Manage 220+ high-value enterprise accounts, including Fidelity, General Motors, and Walgreens, ensuring high retention and satisfaction.
  • Drive company growth by expanding client relationships and identifying new business opportunities.
  • Successfully upsell and cross-sell services, contributing to a $2.5 million increase in annual revenue.
  • Led the onboarding and deployment process for new clients, which improved operational efficiency and enhanced the overall customer experience.
  • I led key initiatives as the USPS Project Manager and for other accounts, streamlining service deployments and effectively resolving escalations.
  • Oversee contract negotiations, renewals, and escalations to ensure SLA compliance and service excellence.
  • Deliver monthly and bi-weekly client presentations, providing transparency on performance metrics and showcasing value-added solutions.

Senior Government Account Manager

CenturyLink
01.2016 - 12.2018
  • Managed all government accounts in Utah, including cities and counties, driving significant sales growth and consistently surpassing sales targets.
  • Recognized for consistently overachieving sales goals, significantly contributing to company revenue in the government sector.
  • Completed the Miller Heiman sales training, enhancing sales skills and customer relationships to close deals and boost sales performance consistently.
  • Led weekly conference calls and meetings with cities and counties to assess telecom needs, resulting in tailored solutions that drove increased sales.
  • I planned and executed successful conferences and event booths, effectively representing CenturyLink and generating new business opportunities within the government sector.
  • I leveraged my expertise in telecom products and services to deliver solutions that supported long-term client relationships and drove sustained revenue growth.
  • Proficient in using Salesforce, mapping programs, and engineering tools to effectively manage and track the sales cycle, ensuring the achievement of sales targets. Successfully managed all government accounts in Utah, including cities and counties, driving account growth and consistently exceeding sales targets.
  • Achieved recognition for consistently overachieving sales goals, contributing significantly to company revenue in the government sector.
  • Completed the Miller Heiman sales training, refining sales skills and strengthening customer relationships to close more deals and improve client satisfaction.
  • Conducted weekly conference calls and meetings with cities and counties to assess telecom requirements and offer tailored solutions, leading to increased sales.
  • Planned and executed successful conferences and event booths, effectively representing CenturyLink and generating new business opportunities within the government space.
  • Leveraged telecom products and services expertise to develop and maintain client IT infrastructure, driving long-term partnerships and revenue growth.
  • Proficient in using Salesforce, mapping programs, and engineering tools to efficiently manage and track all aspects of the sales cycle, ensuring consistent achievement of sales goals.

Store Manager

CenturyLink
01.2011 - 12.2016
  • Led a team of sales associates at CenturyLink, consistently surpassing monthly quotas, making the South Jordan and Orem stores one of the company's top-performing locations.
  • Drove sales through strategic marketing efforts and established strong relationships with apartment leasing managers, resulting in increased product sales.
  • Sold communication services to residential and business customers, consistently achieving sales targets and expanding the customer base.
  • Spearheaded the YOUCAN referral project with local technicians, achieving the company's highest participation rate for 2015 and 2016, significantly boosting referral-driven sales.
  • Presented at City Council meetings to offer residents solutions for faster internet access, helping prevent the city from choosing municipal internet, which protected existing business revenue.
  • Actively participated in community events, presenting at monthly Chamber of Commerce meetings, building vital relationships with business owners, and expanding sales opportunities.
  • Scoped, planned, and executed events for business and residential customers, increasing engagement and driving sales growth.
  • Demonstrated exceptional sales leadership by managing store operations, driving consistent sales growth, and delivering excellent customer service.

Education

Bachelor's degree -

Skills

Business Growth Initiatives

Highlights Interests

  • Building relationships with clients
  • Working with large revenue accounts
  • Fortune 500 clients
  • Teamwork
  • Attention to detail
  • Leadership
  • Top sales producer
  • Planning and organization
  • Relationship management
  • Computer and cyber security savvy
  • Project management
  • Marketing and sales
  • Professional presentations
  • Resourceful self-starter
  • Skilled in Microsoft Office Suite
  • Pressure-durable

Timeline

Client Success Manager/Project Manager

MetTel
01.2018 - Current

Senior Government Account Manager

CenturyLink
01.2016 - 12.2018

Store Manager

CenturyLink
01.2011 - 12.2016

Bachelor's degree -

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Cameron RichClient Success Manager