Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

CAMERON RICHARDSON

Bolingbrook,IL

Summary

High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful and strategic thinker that thrives in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

20
20
years of professional experience
1
1
Certification

Work History

District Manager

Securitas Security Services USA
Downers Grove, Illinois
03.2024 - Current
  • Directed security operations across multiple sites to ensure compliance with client standards.
  • Oversaw training programs for new security personnel to enhance service delivery.
  • Collaborated with clients to assess security needs and develop tailored solutions.
  • Managed budgets and resources to optimize operational efficiency in security services.
  • Conducted performance evaluations for staff to support professional development initiatives.
  • Developed strategic plans to improve service quality and client satisfaction over time.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Identified and developed top talent to promote performance-oriented culture.

District Manager

ALSCO
Chicago, Illinois
08.2023 - 03.2024
  • Supervised a distribution center/ plant and a branch/ depot to enforce high-quality standards of operation.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Established territory boundaries and distribution routes to maximize service quality.
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Managed accounts to retain existing relationships and grow share of business.
  • Develop and motivate a district to be a highly productive team through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, and building strong relationships with each RSR.
  • Generated financial and operational reports to assist management with business strategy.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

Asset Protection Area Manager

Best Buy Distribution
Bolingbrook, Illinois
07.2022 - 08.2023
  • Hires, coaches, and manages performance of an hourly staff
  • Provides tactical direction for an hourly workforce within a DDC
  • Partners internally with peers and leadership to meet building productivity, safety and quality goals and works externally to fulfill customer needs
  • Facilitates change and sets objectives for warehouse operations to create an environment of continuous improvement
  • Establishes and maintains a positive work environment through recognition, training and coaching of employees in keeping with Best Buy's Values
  • Maintains a positive work environment where employee’s diverse backgrounds are respected and valued
  • Provides avenues for employees to give feedback on operational, policy and cultural aspects of their department and the building
  • Actively participates in special projects, company initiatives, community building events and other leadership duties as apparent or assigned
  • Planning, organization, and follow-up are essential to success.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Controlled reduction of loss inventory by protecting company assets.

Senior District Service Manager

UniFirst Corporation
Norcross, Georgia
12.2019 - 06.2022
  • Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
  • Build strong relationships with your customers and elevate your team's level of achievement in customer satisfaction
  • Collaborate closely with location management team to provide the best customer service and product programs
  • Negotiate customer contract renewals
  • Supervising the service team who provides customer service, sales
  • Pick-up and delivery of products to our customers
  • Hiring, training, developing, and evaluating the service team service
  • Driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying, and walking in and out of customer accounts
  • Maintaining an efficient route structure and driver compliance.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Established territory boundaries and distribution routes to maximize service quality.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Co-Manager/ ASM

Walmart
Chicago, Illinois
08.2012 - 12.2019
  • Holds oneself accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance
  • Leadership is consistently humble, self-aware, honest, and transparent
  • Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks
  • Implements and supports continuous improvements and willingly embraces new digital tools and ways of working
  • Delivers results while putting the customer first and applying an Omni merchant mindset and the EDLP and EDLC business models to all plans
  • Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans
  • Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs
  • Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives
  • Communicates with impact to a range of audiences; and demonstrates energy and positivity for own work
  • Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others’.

Store Manager/ District Manager

Hhgregg
Chicago, Illinois
01.2009 - 08.2012
  • Managed nine locations in two states
  • Successfully trained and developed management team
  • Analyzed financial reports(P&L)
  • Recognize performance issues in a timely manner and partner with Regional Manager and Human Resources to develop action plans for resolution
  • Seek coaching and learning opportunities to continually improve your performance
  • Build, maintain, and utilize field resources to help improve performance throughout the district such as Training, LP, HR
  • Lead consistent store visit evaluations and provide proactive feedback
  • Share best practices to drive overall Market and Global retail performance
  • Coach, motivate and inspire Area Manager and store leadership teams to accomplish store goals and maximize their individual performance, both face-to-face and remotely
  • Lead the recruitment, on-boarding, training, and development efforts in the district
  • Directed recruitment and training of new staff members in customer service, fashion marketing, and money handling.
  • Modeled best practices for sales and customer service.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.

ASM/ Store Manager

Toys ‘R’ Us
Chicago, Illinois
01.2007 - 01.2009
  • Worked with store and market management teams to consistently surpass company set sales and profit metrics on a quarterly and yearly basis through strict P&L management
  • Responsible for ensuring Staff gave great customer service
  • Clearly communicated company vision, goals, and strategies
  • Networked worked effectively with other stores, district, and regional teams to seek information, resolve problems and common issues
  • Maintained awareness of retail trends and competition and provided feedback to DM and/or regional leadership team
  • Drove sales through proper standards in guest service, merchandising, promotional activity and well-trained ass Maximize efficiency of store operations through customer feedback
  • Prepare daily sales reports for inventory and stock
  • Analyze weekly and monthly data to develop sales and promotional strategies
  • Facilitated receiving processes, freight flow, replenishment transition, and backroom inventory.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Ramp Supervisor

Servisair
Chicago, Illinois
11.2005 - 01.2007
  • Completed aircraft reset functions, such as cabin service, refueling and cargo actions to meet departure schedules.
  • Evaluated performance, set schedules and coached ramp agents on work areas.
  • Created load plans and performed calculations to prepare for assigned flights.
  • Kept crew in line with airport, OSHA, TSA, FAA and other applicable regulations.
  • Guided aircraft into and out of parking positions using hand signals.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Deiced aircraft before takeoff for safety during inclement weather.

Education

High school Diploma - General Studies

Calumet Career Preparatory Academy
Chicago, IL
06.2005

Skills

  • Risk Management
  • Certified Protection Professional
  • Accident Analysis
  • Internal Audits
  • Store Operations
  • Emergency Situations
  • Team Training
  • Ethical Standards
  • Process Implementation
  • Human Resources Department Processes
  • Profit Margins
  • Operational Improvements
  • Critical Thinking
  • Cash Register Operations
  • Inventory Counts
  • Data Analysis
  • Customer Satisfaction
  • Outstanding Communication Skills
  • Goals and Performance
  • Leadership Development
  • Culture Development
  • Manage Operations
  • Recruiting and Hiring
  • Store Opening and Closing Procedures
  • Process Development and Streamlining
  • P&L Administration
  • Budget Controls
  • Disciplinary Enforcement
  • Customer Relations
  • Loss Prevention Procedures
  • Time Management
  • Profit and Loss
  • Performance Review
  • Leadership
  • Customer Service
  • Hospitality and Accommodation
  • Merchandising
  • Employee Terminations
  • Payroll Administration and Timekeeping
  • Store Displays
  • Cash Management
  • Positive and Friendly
  • Retail Merchandise Quality Standards
  • Security operations
  • Sales strategy
  • Contract management
  • Recruiting and hiring
  • Multi-unit management
  • Human resource management

Certification

  • Wicklander-Zulawski certified (Interviewing & Interrogation)

References

References available upon request.

Timeline

District Manager

Securitas Security Services USA
03.2024 - Current

District Manager

ALSCO
08.2023 - 03.2024

Asset Protection Area Manager

Best Buy Distribution
07.2022 - 08.2023

Senior District Service Manager

UniFirst Corporation
12.2019 - 06.2022

Co-Manager/ ASM

Walmart
08.2012 - 12.2019

Store Manager/ District Manager

Hhgregg
01.2009 - 08.2012

ASM/ Store Manager

Toys ‘R’ Us
01.2007 - 01.2009

Ramp Supervisor

Servisair
11.2005 - 01.2007

High school Diploma - General Studies

Calumet Career Preparatory Academy

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