Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cameron Sagucio

Kirkland

Summary

Dynamic and results-driven professional with extensive experience at Starbucks Coffee Company, excelling in operations management and staff training. Proven track record in enhancing customer satisfaction through effective conflict resolution and innovative beverage menu design. Skilled in cash handling and inventory control, fostering a motivated team atmosphere for optimal service delivery.

Overview

18
18
years of professional experience

Work History

Shift Supervisor

STARBUCKS COFFEE COMPANY
08.2007 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Beverage Manager

MGM Resorts
10.2022 - 10.2024
  • Designed creative cocktail recipes that became popular among guests, driving repeat business.
  • Designed beverage menus.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Managed all day-to-day operations within budgeted guidelines.
  • Maintained highest standards for beverage quality and service.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Managed bar and wait staff and directed hiring program.
  • Fostered a positive team atmosphere by promoting open communication channels between staff members regarding best practices or concerns within the workplace setting.

Restaurant Manager

Resorts World Las Vegas
03.2021 - 10.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.

Education

Bachelor of Science - Tourism And Hospitality Management

University of Nevada
Las Vegas
05-2016

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Operations management
  • Conflict resolution techniques
  • Inventory control

Timeline

Beverage Manager

MGM Resorts
10.2022 - 10.2024

Restaurant Manager

Resorts World Las Vegas
03.2021 - 10.2022

Shift Supervisor

STARBUCKS COFFEE COMPANY
08.2007 - Current

Bachelor of Science - Tourism And Hospitality Management

University of Nevada

Similar Profiles

CREATE PROFILE