Cameron Schwartz
Lake Orion,MI
Summary
Driven Systems Administrator with 5 years of experience in IT infrastructure implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
5
5
years of professional experience
Work History
IT Systems Administrator
Orchid Orthopedic Solutions
06.2023 - Current
- Investigate user problems, identify their sources, determine possible solutions, test and implement solutions.
- Responsible for the installation, configuration, operation and on-going maintenance of the technical environment.
- Set up test environments, advising on impacts to the application of patches, updates, security vulnerabilities, etc.
- Document issues and resolutions for future reference.
- Maintain Office 365 functionality including Exchange, SharePoint, PowerBI and Teams.
- Maintain workstations, printers, and networks across multiple locations.
IT Assistant
FEV North America
07.2022 - 06.2023
- Assisted with switch configuration and hardware upgrading with Extreme Networks.
- Configured hardware, devices, and software to set up work stations for employees.
- Helped streamline repair processes and update procedures for support action consistency.
- Assisted with development of CAD/CAE software to fulfill program completion requirements.
- Tested new software and hardware prior to deployment.
- Responded to queries on phone, via email or through IT ticketing system.
- Offered assistance in implementing and developing training programs.
Helpdesk Trainer
Data System Services
07.2019 - 07.2022
- Trained Level 1 & Level 3 helpdesk technicians in our company's trucking equipment and Windows machines.
- Trained Level 1 helpdesk technicians in our Solarwinds ticketing system.
- Trained Level 3 helpdesk technicians on how to monitor our SQL Servers and report issues to the company's DBA's.
- Helped streamline repair processes and update procedures for support action consistency.
- Managed help desk consisting of 25+ employees and conducted performance evaluations.
- Monitored problem management database and followed up with assigned personnel.
- Connected to computer of client using VNC Viewer to troubleshoot/install programs and applications.
Education
Bachelor of Science - Information Technology
Oakland University
Rochester, MI04.2023
Skills
- Windows Datacenter OS
- Powershell Scripting
- Active Directory
- Microsoft Office 365
- Microsoft Windows Server
- Microsoft Azure
- Microsoft Endpoint Configuration Manager (SCCM)
- Hyper-V
- Software Development/Testing
- DNS, DHCP, LAN, WAN, and VPN
- Written Communication
- Problem Solving & Critical Thinking
Timeline
IT Systems Administrator
Orchid Orthopedic Solutions
06.2023 - Current
IT Assistant
FEV North America
07.2022 - 06.2023
Helpdesk Trainer
Data System Services
07.2019 - 07.2022
Bachelor of Science - Information Technology
Oakland University
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