Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cameron Sharkey

Bloomingdale,NJ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Barista

Starbucks
08.2022 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Promoted additional items with beverages, increasing store sales.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Packaged bagels, muffins and other food items for customer purchase.

Barista Trainer

Sunrise Coffee House
09.2020 - 08.2022
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Taught proper procedures and strategies for success to new employees.
  • Handled cash and processed payments accurately to avoid errors.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Service Desk Associate

Walmart
12.2018 - 01.2020
  • Engaged in user support interactions via telephone.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Answered user product attribute and usage questions to promote satisfactory product ownership experience.
  • Worked to address issues and solve customer complaints efficiently to guarantee customer satisfaction.
  • Resolved common user concerns by utilizing preset issue resolution scripts.
  • Initiated cross-selling and upselling conversations to promote customer product purchases and generate sales.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Volunteer

Pet Adoptions Thru Caring Hands
03.2016 - 06.2018
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Completed daily domestic tasks in the shelter.
  • Approached issues proactively to best meet current and future community needs.
  • Facilitated community outreach to expand participation and support.

Education

High School Diploma -

Kinnelon High School
Kinnelon, NJ
06.2018

Skills

  • Process Payments
  • Adaptive and Creative
  • Exceptional Customer Service
  • Hospitality and Accommodation
  • Resolving Complaints
  • Billing and Payment Processing
  • Coordinating with Supervisors
  • Upselling
  • Conflict Mediation
  • Guest Satisfaction
  • Guest Inquiries
  • Team Player

Timeline

Barista

Starbucks
08.2022 - Current

Barista Trainer

Sunrise Coffee House
09.2020 - 08.2022

Service Desk Associate

Walmart
12.2018 - 01.2020

Volunteer

Pet Adoptions Thru Caring Hands
03.2016 - 06.2018

High School Diploma -

Kinnelon High School

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Cameron Sharkey