Cameron Shepherd

• Maintained 90-95% of sales goals while also maintaining a 95% retention for (299) accounts.
• Developed and maintained strong client relationships to enhance customer satisfaction.
• Collaborated with cross-functional teams to streamline sales processes and improve efficiency.
• Utilized CRM software to track sales activities and manage client interactions effectively.
• Conducted market research to identify new business opportunities and potential clients.
• Prepared detailed proposals and presentations tailored to client needs and preferences.
• Analyzed customer feedback to implement service improvements and drive retention efforts.
• Led negotiation strategies with clients, ensuring mutually beneficial agreements and long-term partnerships.
• Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
• Effectively resolved escalated client issues in a timely manner while maintaining positive working relationships.
• Consistently maintained high levels of client satisfaction through proactive communication and prompt problem resolution.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.

• Developed customer onboarding processes to enhance user experience and retention.
• Managed customer inquiries, providing timely solutions to ensure satisfaction.
• Collaborated with cross-functional teams to address client needs and streamline communication.
• Conducted regular follow-ups with clients to assess product usage and gather feedback.
• Established strong relationships with key customers, resulting in increased customer loyalty.
• Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
• Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
• Coordinated with internal teams to provide prompt support and address client needs efficiently.
• Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
• Coordinated with product team to address critical customer issues, ensuring timely resolution and maintaining trust.

• Established successful account relationships by building rapport and maintaining consistent communication.
• Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
• Researched competitor activity and used findings to develop sales growth strategies.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
• Implemented systems and procedures to increase sales.

• Expanded business through effective network development, identifying new, and prospective clients.
• Developed business pipeline using cold and warm techniques.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Reviewed client concerns and recommended appropriate changes to supervisors.
• Exceeded target individual average revenue goals year over year.
• Contributed to team objectives in fast-paced environment.
• Attended monthly sales meetings and quarterly sales trainings.
• Set and achieved company defined sales goals.

Duties include:

• Position and sell Indeed Hire to help employers solve their recruiting challenges
• Help evaluate, build, and manage sales pipeline, growing successful client relationships for Indeed Hire
• Maintain and manage the client relationship in collaboration Indeed Hire recruiting team (the hiring specialists)
  
• Work cross-functionally with the Hire team within Sales Strategy in Global Product Commercialization to resolve challenges and identify scalable opportunities for selling Hire
• Strengthened customer relationships with proactive and collaborative approach to managing needs.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
• Prepared forecasts and mapped resources to most valuable opportunities.
• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Identified customer needs and achieved service levels that met and exceeded expectations.
• Generated sales activity to build functional pipeline of qualified opportunities.
• Approached potential clients by using direct marketing techniques, including mailings and phone contacts.

• I worked with CSG Service's client Hitachi Vantara developing strong business relationships between their sales teams, channel partners and prospects.
• Inform potential clients of Hitachi Vantara of the Core, Pentaho and Rean Cloud products and service divisions.
• Connect with prospects each day, qualifying, then setting up phone or on premise presentations with Hitachi representatives.

• Met with current clients to assess needs and develop improvement plans.
• Tracked weekly sales to develop corrective action planning reports.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Addressed and resolved business strategy obstacles to inform stakeholders.
• Arranged potential client contacts, cultivated relationships and followed through all service needs.
• Communicated with leadership teams by spearheading regular meetings to discuss objectives.
• Fostered positive and trusting client relationship and professional reputation for meeting and exceeding objectives.
• Expanded business through effective network development, identifying new and prospective clients.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Developed business pipeline using cold and warm techniques.

I was tasked with scaling for the delivery side of Uber. I am focused on bringing the best restaurants food to the consumers door. I am responsible for lead generation and relationship building in order to grow the clients customer base and bring in extra revenue.

• Communicated regularly with customers regarding account questions and issues.
• Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
• Created and executed account strategies to present services to key decision makers.
• Stayed up to date on changing industry and product standards and trend
• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Asked appropriate questions to identify prospects' needs and pinpoint the solutions that would be the best fit.
• Met and exceeded service level goals by identifying and achieving standards and expectations.
• Built and cultivated a healthy pipeline of customers that was interested in partnering with the company.
• Pursued a minimum of 100 new leads each month.
• Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
• Monitored social media and online sources for industry trends.

• Utilized digital and telephone approaches to generate sales leads.
• Collected information on sales and service issues to provide effective resolutions.
• Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
• Exceeded targeted sales goals by 12%.
• Developed and deepened customer relationships to drive revenue growth.
• Answered customers' questions regarding products, prices and availability.
• Completed 100 or more daily cold calls every day.
• Maintained friendly and professional customer interactions at all times.
• Emphasized product features based on analysis of customers' needs.

• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Promoted and up-sold products and services to meet needs of customers.
• Liaised with customers, management and sales team to meet customer needs.
• Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
• Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
• Consistently hit and exceeded sales goals by 20%.
• Asked appropriate open-ended questions to discover prospects' needs and requirements.

• Ensured all food was prepared on-time and according to specifications. 
• Bussed and reset  tables per shift, working efficiently to keep dining room and work areas clean.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained clean dining room, lobby and service areas at all times.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
• Implemented effective operational strategies and built customer and employee loyalty. 
• Maintained high standards of cleanliness and sanitation.
• Memorized restaurant’s wine stock and appropriate entree pairings.
• Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
• Used cash registers and credit card machines to cash out customers.