Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cameron Skeels

Overland Park,KS

Summary

Enthusiastic employee eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and computer systems. Motivated to learn, grow, and excel in the insurance industry.

Overview

13
13
years of professional experience

Work History

MOAT Service Representative IV

GEICO, Government Employees Insurance
11.2021 - Current
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.

Store Associate

Aldi, Inc.
12.2019 - 11.2021
  • Cashiering at 90% efficiency
  • Increased customer base by following aggressive marketing initiatives
  • Worked vigilantly, therefore reduced store loss rates
  • Provided excellent customer service, resolved customer complaints and inquiries.

Production Team Member

Excellart/Ambrose Co
01.2019 - 07.2020
  • Mid training for warehouse manager, ensuring all deliveries are as cheap as possible and shipped correctly
  • Followed strict safety protocols when dealing with hazardous materials
  • Minimized safety hazards and kept work areas inspection-ready by consistently picking up trash and excess materials
  • Prevented product shifting and damage during shipment by using proper padding and bracing
  • Loaded and unloaded materials and assemblies weighing as much as 4,000 pounds.

Cashier/Store Team Member

Costco Wholesale
07.2018 - 01.2019
  • Assist customers with boxing groceries and lifting heavy appliances into vehicles
  • Kept work areas clean, organized and safe to promote efficiency and team safety
  • Took on additional job duties, including cashiering and Deli work during unexpected staffing issues
  • Developed strong relationships with coworkers and managers.

Customer Service & Billing Specialist

Subscription Ink
03.2012 - 06.2018
  • Handle on average 100-200 calls per day in a call center environment, in compliance with TCPA, FTC, and BBB's regulations
  • Recorded details of customer interactions such as inquiries, complaints, comments, or actions taken
  • Determined charges for services requested, collected payments, and arranged for billing
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

High School Degree -

Shawnee Mission Northwest High School
08.2012

Skills

  • Shipping/Receiving
  • Billing
  • Quality control
  • Interpersonal skills
  • Homeowners insurance
  • 75 WPM typist
  • Call center experience
  • Phone skills
  • Microsoft systems

Accomplishments

  • Resolved an average of 250 inquiries in any given week and recovered payment arrears worth $20K in a month; met performance benchmarks in all areas (speed, accuracy, and volume)
  • Chosen to take over as warehouse manager temporarily handling inbound/outbound truck lines, ensuring vital deliveries were sent out on time to satisfy all customers with no errors

Timeline

MOAT Service Representative IV

GEICO, Government Employees Insurance
11.2021 - Current

Store Associate

Aldi, Inc.
12.2019 - 11.2021

Production Team Member

Excellart/Ambrose Co
01.2019 - 07.2020

Cashier/Store Team Member

Costco Wholesale
07.2018 - 01.2019

Customer Service & Billing Specialist

Subscription Ink
03.2012 - 06.2018

High School Degree -

Shawnee Mission Northwest High School

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Cameron Skeels